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- Tasks: Schedule and manage patient appointments via phone in a busy call centre.
- Company: Join Ophthalmic Consultants of Boston, a leader in eye care services.
- Benefits: Enjoy health insurance, paid time off, 401(k) contributions, and employee discounts.
- Why this job: Make a real impact on patient experiences while working in a supportive team environment.
- Qualifications: High school diploma required; experience in medical scheduling preferred.
- Other info: Full-time role, Monday to Friday, with no face-to-face patient interaction.
The predicted salary is between 24000 - 36000 £ per year.
1 day ago Be among the first 25 applicants
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Ophthalmic Consultants of Boston is looking for full-time Scheduling Specialists to support our ophthalmic patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls to schedule or reschedule appointments for both new and existing patients. There is no face-to-face interaction with patients or other customers; approximately 90% of your time will be spent on the phone.
Your responsibilities will include handling a minimum of 60 to 100 phone calls per day, addressing online requests, assisting patients in navigating to the triage team for further evaluation, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you will have the opportunity to directly impact the patient’s experience.
Position Summary: We are seeking detail-oriented and customer-focused Appointment Schedulers to join our high-volume call center team. The ideal candidates will have experience with patient registration, setting up patient demographics, verifying insurance plans and benefits, and delivering exceptional service to both patients and referring providers. This role is essential in coordinating patient care by efficiently scheduling appointments for multiple physicians while adhering to specific scheduling criteria and appointment guidelines.
This position is onsite Monday through Friday 8:30-5PM.
Key Responsibilities
- Schedule appointments accurately and efficiently for multiple physicians across our practice.
- Understand and follow physician-specific scheduling protocols and appointment types.
- Collect and enter accurate patient demographic and insurance information into the system.
- Verify patient insurance coverage and benefits as needed.
- Provide outstanding customer service to patients and referring providers via phone and other communication platforms.
- Respond to inquiries with professionalism, empathy, and a thorough understanding of office procedures.
- Collaborate with clinical and administrative staff to ensure coordinated care.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum of 1 year of experience in a medical office or call center environment, with appointment scheduling experience highly preferred.
- Knowledge of insurance plans, benefits verification, and medical terminology.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficiency with scheduling software and electronic health records (EHR) systems.
- Ability to work in a fast-paced, team-oriented environment.
Preferred Skills
- Prior experience in a high-volume medical call center.
- Familiarity with HIPAA regulations and patient confidentiality standards.
Benefits Offered
- Health & Dental Insurance- eligible 1st day of employment
- Paid time off and paid holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with company contribution
- Company paid Life and LTD Insurance
- Employee discounts
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
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If you have questions about this posting, please contact support@lensa.com
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Appointment Scheduler-Call Center employer: Lensa
Contact Detail:
Lensa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointment Scheduler-Call Center
✨Tip Number 1
Familiarise yourself with the specific scheduling protocols and appointment types used by Ophthalmic Consultants of Boston. Understanding their processes will help you demonstrate your readiness to adapt quickly to their system during the interview.
✨Tip Number 2
Brush up on your knowledge of insurance plans and benefits verification. Being able to discuss this confidently in your conversations will show that you are well-prepared for the role and understand the importance of accurate patient information.
✨Tip Number 3
Practice your phone communication skills, as this role involves handling a high volume of calls. Consider role-playing scenarios with a friend to improve your ability to respond professionally and empathetically to patient inquiries.
✨Tip Number 4
Research common challenges faced in call centre environments, especially in medical settings. Being able to discuss how you would handle these challenges can set you apart from other candidates during the interview process.
We think you need these skills to ace Appointment Scheduler-Call Center
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in appointment scheduling, customer service, and any medical office or call centre roles. Use keywords from the job description to align your skills with what Ophthalmic Consultants of Boston is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to handle high call volumes. Mention specific experiences where you provided exceptional service or managed scheduling effectively.
Highlight Relevant Skills: In your application, emphasise your organisational skills, proficiency with scheduling software, and understanding of insurance verification. These are crucial for the role and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Appointment Scheduler.
How to prepare for a job interview at Lensa
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Appointment Scheduler in a call centre. Familiarise yourself with the tasks like scheduling appointments, handling patient information, and verifying insurance details. This will help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, demonstrate your excellent communication skills during the interview. Practice speaking clearly and professionally, and be ready to discuss how you handle difficult conversations or customer inquiries.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle a situation where a patient is upset about a scheduling error or how you would prioritise calls during busy periods.
✨Highlight Relevant Experience
If you have previous experience in a medical office or call centre, make sure to highlight it. Discuss specific examples of how you managed patient registrations or dealt with insurance verifications, as this will show you are well-prepared for the role.
