At a Glance
- Tasks: Support customers by managing escalations and ensuring effective communication throughout their journey with Lenovo.
- Company: Join Lenovo, a global tech leader focused on delivering smarter technology for everyone.
- Benefits: Enjoy competitive pay, career growth opportunities, and discounts on Lenovo products.
- Other info: Flexible travel required; embrace cutting-edge technology and a positive work-life balance.
- Why this job: Be part of a dynamic team that drives innovation and customer satisfaction in a fast-paced environment.
- Qualifications: Ideal candidates should have knowledge of PC and Cloud technologies and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
* United Kingdom - Hampshire - Farnborough
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and Requirements
Lenovo Solutions & Services Group (SSG) is looking for a customer-focused and technically skilled Field Technical Consultant (FTC) to join our EMEA delivery organization. In this role, you will act as a trusted advisor for strategic customers, driving service excellence, managing critical escalations, and helping organizations maximize the value of their Lenovo solutions and services. You will combine technical expertise, customer relationship management, and analytical problem-solving to deliver exceptional customer experiences while proactively identifying opportunities for service improvement. As part of the EMEA Delivery team, you will report directly to the Director, DWS Delivery - EMEA and collaborate with customers, support teams, account teams, and global service organizations to ensure successful service delivery and customer satisfaction.
What You Will Do:
- Serve as the trusted technical advisor and customer advocate, ensuring customers maximize the value of their Lenovo products and services throughout the entire customer lifecycle.
- Act as the primary point of contact for critical escalations, leading end-to-end coordination between customers, support engineers, software teams, and field service specialists to drive issue resolution.
- Own communication and stakeholder management across multiple teams, ensuring seamless collaboration between customers, support organizations, account teams, and service delivery teams.
- Investigate complex technical issues, analyze root causes, and oversee problem-solving activities, ensuring timely resolution while maintaining a high level of customer satisfaction.
- Prepare and deliver post-incident reviews and executive reports, providing customers with clear insights, lessons learned, and actions taken following critical support incidents.
- Monitor service performance and identify trends through data analysis, leveraging analytical skills to proactively improve service quality, operational effectiveness, and customer experience.
- Drive proactive maintenance and prevention initiatives, applying knowledge of PC and Cloud technologies, industry best practices, and performance data to minimize future issues and risks.
- Lead continuous improvement efforts and complex service delivery activities, ensuring contractual service commitments are met while optimizing customer and internal business processes for greater efficiency.
What You Will Bring:
- Strong knowledge of PC technologies, Cloud solutions, and modern IT environments, with a solid understanding of market trends, competitor landscape, service strategies, and customer support best practices.
- Confidence interacting with senior stakeholders and executives up to C-level, with the ability to build credibility, influence decisions, and manage high-profile customer relationships.
- Excellent communication, presentation, and interpersonal skills, capable of explaining complex technical topics to both technical and non-technical audiences.
- Proficiency in Microsoft Office applications and modern workplace technologies, with strong overall technical literacy and troubleshooting capabilities.
- Highly organized and self-driven professional who can effectively manage multiple priorities, projects, and customer engagements in a fast-paced and constantly evolving environment.
- Strong collaboration and stakeholder management skills, with the ability to lead virtual teams, coordinate cross-functional resources, and drive results across complex global organizations.
- Flexible, adaptable, and eager to learn, with a genuine passion for emerging technologies and continuous professional development.
- Experience in one or more endpoint management and deployment technologies is highly preferred, including Intune, SCCM, Asset Management Tools, Patch Management, Driver Management, Image Management, Modern IT Deployment solutions, Windows 11 engineering, diagnostics and troubleshooting, as well as strong knowledge of PC architecture and current Windows operating systems. Willingness to travel is required.
What We Offer:
- Holiday purchase
- Private medical
- Income protection
- Positive work life balance
- Learning and development
- Life insurance
- Lenovo and Motorola products discounts
- Cycle to work
- MyGymDiscounts
- Mortgage advice and support
- Referral bonus
- Free onsite parking
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations: * United Kingdom - Hampshire - Farnborough
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
If you require an accommodation to complete this application, please contactability@lenovo.com
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Field Technical Consultant in Farnborough employer: Lenovo
As a leading employer in the technology sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is reflected in our diverse training programs and performance-based rewards, ensuring that your contributions are recognised and celebrated. With a flexible hybrid work model and a focus on maintaining a positive workplace culture, we empower our teams to thrive while making a meaningful impact in the AI landscape across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Consultant in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lenovo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lenovo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lenovo!
✨Direct Apply to Lenovo
Let's not forget to apply directly through the Lenovo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Technical Consultant in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lenovo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lenovo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lenovo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
