At a Glance
- Tasks: Lead and grow our SME customer portfolio while ensuring outstanding service and engagement.
- Company: Join Lenkie, a dynamic fintech empowering small businesses with innovative lending solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for career progression.
- Other info: Be part of a friendly team with regular socials and a focus on growth.
- Why this job: Make a real impact in a fast-paced environment while shaping customer experiences.
- Qualifications: 5+ years in account management within SME lending or fintech, with a customer-first mindset.
The predicted salary is between 60000 - 75000 € per year.
Company
At Lenkie, we're passionate about helping small businesses turn their big ambitions into reality. Through our innovative lending products and powerful cash flow management platform, we empower small and medium-sized businesses to succeed. We have supported hundreds of small businesses in the UK with hundreds of millions in funding.
We are a friendly and collaborative team with a fast-paced and high-performing culture. We are headquartered in London but operate a remote-first culture with team members across Nigeria, South Africa, and London. We're backed by world-class investors and closed a £4M equity and £45M debt Series A investment round in January 2025.
Position Overview:
We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong relationship management skills with a commercial, growth-oriented mindset.
You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help shape how we drive smarter processes and automation, to improve the speed-to-delivery of our service.
This role sits at the intersection of customer success, growth, and product feedback - acting as the voice of the customer internally while ensuring Lenkie delivers an outstanding post-funding experience.
Key Responsibilities:
- Growing Our Customer Base
- Own the growth of our existing customer portfolio, including driving initiatives for reactivations, referrals and churn prevention
- Identify opportunities to grow account value through repeat funding, upsell, cross-sell, and deeper product adoption
- Monitor customer health, engagement, and performance, proactively addressing customer concerns before they materialise
- Deliver a consistently world-class customer experience that drives long-term loyalty and advocacy
- Churn Prevention & Product-Led Retention
- Work closely with customers to understand their evolving needs and friction points
- Gather structured feedback on products, processes, and experience, feeding clear insights into product and operations teams
- Partner with internal stakeholders to influence new features, improvements, and service changes that increase customer stickiness
- Account-Based Marketing & Brand Building
- Design and execute targeted, account-based initiatives (campaigns, comms, events, or content) to deepen engagement with key customer segments
- Collaborate within Lenkie to ensure consistent, high-quality messaging across the customer lifecycle and roll-out of new product features
- Efficiency & Automation
- Identify opportunities to automate or streamline basic service queries and routine interactions
- Help design scalable account management processes that balance excellent service with operational efficiency as our portfolio continues to grow
Required skills:
- 5+ years’ experience in senior account management or account management lead roles, within SME lending or fintech sectors
- Strong understanding of SME lending, customer behaviour, post-funding lifecycles
- Proven experience in portfolio growth and retention initiatives
- Customer-first mindset with strong commercial awareness and product vision
- Experienced in working cross-functionally with product, operations, credit, and marketing teams
- Comfortable operating in a fast-moving, scale-up environment, with a true ownership-mentality from managing accounts to driving strategic initiatives
What you’ll get from us:
- Competitive salary
- Hybrid working from our London office (Holborn)
- High level of autonomy and ownership within a growing commercial function
- Opportunity to shape and improve a core acquisition channel
- Steep learning curve and clear career progression in a high-growth fintech
- Regular team and company socials
If you would like to apply for this role please click through the links and send through any other relevant information.
TEAM LEADER, REMOTE SUPPORT in London employer: Lenkie
At Lenkie, we pride ourselves on fostering a dynamic and inclusive work environment that champions innovation and collaboration. As a remote-first company with a vibrant culture, we offer our employees the flexibility to thrive while being part of a mission-driven team dedicated to empowering small businesses. With competitive salaries, opportunities for career advancement, and a strong emphasis on employee well-being, Lenkie is an exceptional place for those looking to make a meaningful impact in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land TEAM LEADER, REMOTE SUPPORT in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your achievements in account management and how you can drive growth for their customer base.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace TEAM LEADER, REMOTE SUPPORT in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role at Lenkie. Highlight your experience in SME lending or fintech, and showcase how your skills align with our mission to empower small businesses.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use numbers and examples to illustrate how you've driven growth and retention in your customer portfolio.
Be Authentic:Let your personality shine through in your application. We’re a friendly team, so showing us who you are and what motivates you can really make you stand out. Share your passion for helping small businesses succeed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process. We can’t wait to hear from you!
How to prepare for a job interview at Lenkie
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Lenkie's products and services. Familiarise yourself with their customer base and the challenges small businesses face. This will help you demonstrate your knowledge of SME lending and how you can contribute to their growth.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in account management, particularly in the fintech or SME lending sectors. Be ready to discuss how you've driven portfolio growth and retention initiatives, as this is crucial for the role.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be prepared to talk about your experience collaborating with different teams. Share examples of how you've influenced product improvements or service changes based on customer feedback, showcasing your ability to act as the voice of the customer.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in Lenkie's future and your potential role in it. Inquire about their growth strategies, how they measure customer success, or what challenges they foresee in the coming years. This demonstrates your proactive mindset and genuine interest in contributing to their mission.
