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- Tasks: Lead a dynamic support team and ensure exceptional service for small businesses.
- Company: Join Lenkie, a passionate team empowering small businesses with innovative solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and a collaborative culture.
- Other info: Be part of a fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in the success of small businesses while leading a supportive team.
- Qualifications: Experience in team leadership and a passion for customer support.
The predicted salary is between 50000 - 60000 £ per year.
At Lenkie, we're passionate about helping small businesses turn their big ambitions into reality. Through our innovative lending products and powerful cash flow management platform, we empower small and medium-sized businesses to succeed. We have supported hundreds of small businesses in the UK with hundreds of millions in funding.
We are a friendly and collaborative team with a fast-paced and high-performing culture. We are headquartered in London but operate a remote-first culture with team members across Nigeria, South Africa, and London. We're backed by world-class investors and closed a £4M equity and £45M debt Series A investment round in January 2025.
Position Overview:
We’re looking for an experienced Support Team Lead.
Support Team Lead - Remote in London employer: Lenkie
Contact Detail:
Lenkie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Lead - Remote in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Lenkie is all about collaboration and supporting small businesses, so think of examples from your past that show you fit right in with their mission.
✨Tip Number 3
Practice common interview questions but also be ready for situational ones. They might ask how you'd handle a tough customer or lead a team through a challenge, so have some scenarios in mind!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Support Team Lead - Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Team Lead role. Highlight your leadership experience and any relevant achievements in supporting small businesses.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about helping small businesses. Share specific examples of how you've made an impact in previous roles, and let your personality shine through!
Showcase Your Remote Work Skills: Since we operate in a remote-first culture, it's important to demonstrate your ability to work independently and collaboratively. Mention any tools or strategies you use to stay connected and productive while working remotely.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Lenkie
✨Know the Company Inside Out
Before your interview, make sure you research Lenkie thoroughly. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Support Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can bring that experience to Lenkie.
✨Emphasise Collaboration
Given Lenkie's remote-first culture, it's crucial to highlight your ability to work collaboratively with diverse teams. Share specific instances where you've worked with remote teams or across different cultures, showcasing your adaptability and communication skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Lenkie's future plans, team dynamics, or how they measure success in the Support Team. This shows you're not just interested in the role, but also in how you can contribute to their goals.