Broker Manager

At Lenkie, we're passionate about helping small businesses turn their big ambitions into reality. Our lending products reduce the friction involved in accessing finance and through our powerful cash flow management platform we empower small and medium-sized businesses to succeed. We have supported hundreds of SMEs across the UK with £100M+ funding. We are a friendly and collaborative team with a fast-paced and high-performing culture. We are a fintech headquartered in London but have a distributed team across Nigeria, South Africa, and London. We're backed by world-class investors and since closing a £49M debt and equity Series A we have scaled our loan book by 5x in the last year.

About the role

We are seeking a proactive, enthusiastic and driven Broker Manager. The ideal candidate will demonstrate strong sales acumen combined with modern efficiency skills (AI and automation), be able to onboard and nurture exceptional relationships, and be driven in helping us achieve our exciting commercial goals. As a key member of our commercial team, you will play a pivotal role in ensuring the success of Lenkie's core go-to-market channel, identifying opportunities to grow our customer base, and collaborating across departments to ensure a seamless customer experience. Knowledge and experience in broker relationship management at a lending business is essential for the role.

Key Responsibilities:

• New business: you will be responsible for expanding our network of brokers and referring partners. Experience in broker relationship management and outbound sales is crucial. You will be required to research, pitch and onboard new brokers, new industry partners and support with feedback on their funding applications.
• Relationship management: as our first port of call for existing partners, you will need to build exceptional relationships through clear communication and speed of service. Go the extra mile to meet the needs of your relationships, including travelling within the UK for in-person meetings, pitches and events.
• Product expertise: being able to provide brokers and referring partners with an in-depth understanding of our product, both from a software and a lending perspective, will be critical to your success.
• Market analysis: the SME funding landscape is highly competitive, and an ability to articulate why brokers and customers should choose Lenkie - developed through a deep understanding of the market - is key.
• CRM Management: maintain accurate and up-to-date records of interactions with your relationship using our CRM system and execute on account management plans.
• Collaboration: work closely with the new business sales, account management, credit and tech teams to help ensure best-in-class customer experience and retention.
• Continuous Improvement: Provide feedback on sales strategies, messaging, and product offerings to contribute to ongoing improvements and enhancements.

Qualifications/required skills:

• Experience: The ideal candidate has a minimum of 2-3 years experience of working in a broker-facing role. Knowledge of the UK SME finance market is crucial.
• Track record of excellence: A degree is not a deal breaker. Instead, we want to see evidence of out-performance in your career.
• Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
• Organisation: Strong organisational skills with the ability to prioritise tasks and manage time efficiently.
• Adaptability: Ability to thrive in a fast-paced environment and adapt quickly to changing priorities, objectives and technology.
• Team Player: A collaborative mindset with the ability to stay humble and work effectively within a team environment.
• Tech Savvy: Comfortable using various sales, communication and efficiency tools such as CRM, AI tooling, data reporting, and social media.

How we reward performance:

• Very competitive salary and incentive scheme.
• Hybrid work culture, with 3 days per week working from our Holborn office.
• Join a young fintech company in a massive period of growth to accelerate your career and gain an incredible amount of experience in a short time.
• Opportunity to make a big impact in the lives of small business owners globally.
• Regular team and company socials.

We're building a diverse, inclusive and supportive team where everyone can do their best work. We welcome applications from people of all backgrounds, experiences and perspectives, and we do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know. If you would like to apply for this role please send a CV and any other relevant information you want to share to careers@lenkie.com.