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- Tasks: Lead growth initiatives for SME customers and enhance their experience with our products.
- Company: Join Lenkie, a dynamic fintech empowering small businesses across the UK.
- Benefits: Remote-first culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on small businesses while shaping customer success strategies.
- Qualifications: 5+ years in SME lending or fintech with strong relationship management skills.
- Other info: Be part of a friendly team backed by world-class investors.
The predicted salary is between 36000 - 60000 £ per year.
Company At Lenkie, we're passionate about helping small businesses turn their big ambitions into reality. Through our innovative lending products and powerful cash flow management platform, we empower small and medium-sized businesses to succeed. We have supported hundreds of small businesses in the UK with hundreds of millions in funding. We are a friendly and collaborative team with a fast-paced and high-performing culture. We are headquartered in London but operate a remote-first culture with team members across Nigeria, South Africa, and London.
Position Overview: We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong relationship management skills with a commercial, growth-oriented mindset. You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help shape how we drive smarter processes and automation, to improve the speed-to-delivery of our service. This role sits at the intersection of customer success, growth, and product feedback - acting as the voice of the customer internally while ensuring Lenkie delivers an outstanding post-funding experience.
Key Responsibilities:
- Own the growth of our existing customer portfolio, including driving initiatives for reactivations, referrals and churn prevention
- Identify opportunities to grow account value through repeat funding, upsell, cross-sell, and deeper product adoption
- Monitor customer health, engagement, and performance, proactively addressing customer concerns before they materialise
- Deliver a consistently world-class customer experience that drives long-term loyalty and advocacy
Account Management Lead employer: Lenkie
Contact Detail:
Lenkie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and SME lending space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching Lenkie inside out. Understand their products, values, and recent achievements. When you show genuine interest and knowledge about the company, it’ll definitely set you apart from the crowd!
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with the role of Account Management Lead. Focus on your relationship management skills and growth mindset. We want to hear how you can drive retention and elevate the brand!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Account Management Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Management Lead. Highlight your experience in SME lending or fintech, and showcase how your relationship management skills have driven growth in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping small businesses succeed and how you can contribute to Lenkie's mission. Be specific about your achievements and how they align with our goals.
Showcase Your Customer Success Skills: In your application, emphasise your ability to deliver outstanding customer experiences. Share examples of how you've proactively addressed customer concerns and driven retention in your past roles. We love seeing real-world impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lenkie
✨Know Your Stuff
Before the interview, dive deep into Lenkie's mission and values. Understand their lending products and how they empower small businesses. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their goals.
✨Showcase Your Relationship Skills
As an Account Management Lead, relationship management is key. Prepare examples from your past roles where you've successfully built and maintained client relationships. Highlight specific strategies you used to drive customer engagement and retention.
✨Be Growth-Oriented
Lenkie is looking for someone with a commercial mindset. Come prepared with ideas on how you could drive growth within their existing customer base. Think about upselling, cross-selling, and how to enhance customer value through innovative approaches.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions that show your interest in Lenkie's future and how you can contribute. Inquire about their current challenges in customer retention or how they envision the role evolving as they scale.
