Delivery Lead

Lendscape is transitioning to a product-aligned operating model, modernising its architecture and engineering practices and establishing a cloud platform to enable internal teams to operate and evolve its market-leading secured lending software products for its valued customers in line with business demand. To support this transformation, we are looking for a talented and experienced Delivery Lead to join the organisation in a permanent role. The Delivery Lead will initially work across two teams:

• Upgrades Team – established to take ownership of improving upgrade throughput and reliability. This team operates within significant constraints including a monolithic platform, extensive customisation, manual processes, and limited DevOps maturity. Their work frequently exposes deeper systemic issues across the wider delivery landscape.
• Application Management Team (AMT) – a mature infrastructure team that has evolved and operates a robust Hosted Managed Service (HMS) that supports a third of the customer base. The AMT also provides technical consultancy and implementation services to assist on-premises customers to install, integrate and effectively run the software. Under the current operating model, AMT is responsible for all provisioning and deployment activity that touches the HMS — including upgrades, projects, migrations, and BAU change. This centralised gatekeeping creates a natural organisational bottleneck, limiting throughput, slowing delivery, and constraining ability to scale.

The Delivery Lead will help both teams surface and understand end-to-end flow, identify bottlenecks and handoffs and use data-driven insights to make and measure tactical improvements within the constraints of the current operating model. The Delivery Lead will then use these insights and help the organisation shift-left, working closely with Engineering Teams and a Platform Team who are evolving a new AWS-based Cloud HMS and enabling a future operating model based on modern engineering practices, self-service capabilities, paved roads, and clear team boundaries. There is a strong element of transformation in this role, but transformation informed by doing, based on deep experience of flow engineering, software and platform engineering, and always in service of enabling teams to deliver better outcomes with clarity, confidence and scale. This is a senior individual-contributor role operating through influence, facilitation, and data-driven insight rather than line management.

Key Responsibilities

• Upgrades and AMT Delivery Leadership
  • Primarily act as Delivery Lead for the Upgrades Team, managing upgrades for multiple customers.
  • Establish in-flight improvement work in Upgrades Team around intake, planning, execution and cycle time measurement and improvement.
  • Visualise existing AMT dependencies which are buried in existing “Ticket Ops” model and backlogs.
  • Assess and evolve existing processes, establishing lightweight but effective planning, communication, and reporting rhythms for both teams.
  • Apply flow engineering techniques to map the end-to-end as-is value streams, identifying bottlenecks and handoffs, visualising queues, and highlighting structural constraints.
  • Use data-driven insights to drive tactical improvements in throughput, predictability and quality.
• Platform Shift-Left
  • Partner closely with the Platform Team to shape paved roads and self-service capabilities that enable teams to shift left, reduce friction and cognitive load and improve quality and throughput.
  • In parallel, work with engineering management and teams to understand the modern engineering practice “art-of-the-possible” including re-architecture, TDD, unit, contract, integration and performance testing, trunk-based development, small batches, and secure-by-design delivery.
  • Continuously highlight where organisational structures inhibit flow across the SDLC, engendering a “Platform as Product” approach in partnership with Engineering, Architecture and Platform leadership.
  • Act as a catalyst to help Lendscape evolve toward a Team Topologies-aligned operating model with clearer team boundaries, reduced handoffs, and a balanced mix of stream-aligned (product), platform, enabling and complicated-subsystem team types.

Professional Knowledge/Experience

• 10 years+ experience as a Delivery Lead or Technical Product Manager.
• Experience of working within a financial software product company.
• Expertise in flow engineering and theory of constraints: bottleneck analysis, cycle-time/throughput measurement, value-stream mapping.
• Strong understanding of Team Topologies and experience of reshaping collaboration models.
• Familiarity with domain-driven design, Wardley Mapping and Architecting for Fast Flow.
• Strong technical fluency with Cloud, DevOps, CI/CD, DORA (DevOps Research and Assessment), DevEx and modern engineering practices and tooling.
• Experience in shaping and delivering “Platform as a Product” in a transformation context.
• Experience of and helping teams craft and work towards meaningful OKRs with understanding of leading and lagging indicators.
• Demonstrable experience of applying all of the above in manual, slow and highly regulated environments.

Skills

• Communication
  • Excellent communication skills with the ability to operate confidently across engineering, product, platform, operations and senior leadership.
  • Experience in shaping effective MS Teams communications channels / etiquette.
• Influencing
  • Ability to influence stakeholders at all levels and find alignment when mental models or worldviews are disjoint.
  • Comfortable engaging with customers to clarify priorities and manage expectations.
  • Experience driving cultural change in complex environments.
  • Natural use of ethos, logos and pathos.
• Facilitation & Engagement
  • Facilitate effective standups, planning, retrospectives, and chartering sessions that establish clarity, intent and shared values.
  • Design and lead impactful workshops including discoveries, blameless post-mortems, problem-framing sessions and flow mapping activities.
  • Use structured collaboration tools (e.g., Miro canvases) to strengthen context and bonds with distributed teams.
  • Coordinate remote and in-office working to maximise the value of co-location, reduce communication drag and strengthen cross-functional collaboration.
  • Celebrate small wins, cultivate transparency through working in the open, and amplify exemplar capabilities via demos, brownbags and playbooks.
  • Promote psychological safety within their teams.
• Visualisation
  • Highly developed ability to visualise concepts (projects, demand, operating models, flow, user journeys, architecture, story maps, platform capabilities) in order to build shared understanding, help align different stakeholder perspectives, orient and prioritise.
  • Optimise Jira boards and dashboards so they reflect real flow, incorporate WIP limits, and reinforce team-agreed processes and definitions of done.
  • Help teams build and evolve information radiators that make flow, throughput, stability and constraints visible across teams and leadership audiences.
  • Create clear, concise, quality documentation as needed using Microsoft suite.
• Delivery Assurance
  • Promote authentic agile principles rooted in outcomes, adaptability and learning (not cargo-cult rituals).
  • Respect and align with core project management disciplines (cost, scope, risk management), interfacing effectively into traditional customer side governance models.
  • Support high-quality backlog practices: meaningful story elaboration, logical slicing, and use story maps to visualise the SDLC journey and targeted platform and engineering improvements.
  • Foster an outcomes-over-outputs mindset, ensuring that delivery, flow improvements and engineering changes remain aligned to business and customer value.
• Analytical
  • Strong problem-solving capability; able to analyse complex workflows and data, turning insight into action.
  • Apply system-thinking to see beyond individual tasks to the wider delivery ecosystem and organisational constraints.
  • Ability to quickly filter Jira ticket data, model and pivot in Excel to identify patterns and economies of scale.
  • Ability to think 80/20 and balance customer service with product company scalability and sustainability.
  • Effective and safe use of AI tooling to support the above.
• Technical
  • As covered in the above sections, the role requires technical proficiency in Cloud, DevOps, automation, CI/CD, and modern software engineering practices. An ex-engineering background would be advantageous.
  • Advanced Jira configuration and workflow simplification skills.

Behaviours

• Initiative: Proactively identifies opportunities for improvement and takes action with minimal oversight.
• Accountability: Owns outcomes end-to-end and maintains a focus on value, quality and flow.
• Adaptability: Thrives in a changing environment and adjusts approach as the organisation evolves.
• Resilience: Ability to work sustainably, to react well to setbacks and learn from them.
• Servant Leadership: Low-ego, facilitative, collaborative approach focused on enabling teams to succeed.
• Continuous Learning: Favours learning over knowing all the answers. Actively develops knowledge across engineering, delivery and platform domains.

Other Requirements

• Occasional travel to collaborate with teams or customers may be required.
• Out-of-hours support may be necessary during critical upgrades or major incidents (on a planned/rotational basis).
• Must be comfortable working in a hybrid environment (office + remote).

Our culture

We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape.

• Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed.
• Go above and beyond for customers: We are customer-centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer’s biggest challenges and help them get ahead.
• Embrace every opportunity: We’re inspired by opportunities to sustainably grow ourselves and Lendscape and our customers.
• Rise to the challenge: We are self-motivated, empowered with flexibility and autonomy to work in our best way.

We look forward to connecting with you.