Project Manager

Lendscape delivers market-leading secured lending software to financial institutions worldwide. The Lendscape Delivery Team is seeking an experienced Project Manager to lead the delivery of customer implementation and upgrade projects for our Receivable Finance solution. This role will initially be focused on the management of upgrade projects to existing Lendscape clients, but this is expected to evolve to include new system implementations as the company's focus and structure transitions to an increasing product-centric way of working and structure.

In this role you will own end-to-end project delivery, coordinating a cross-functional team (XFT) of engineers, QA analysts and business stakeholders to ensure upgrades are delivered on time, within scope and to a high standard of quality. You will also work closely with the Commercial Account Management and Service Delivery Management teams to plan and schedule upgrade activity and will act as the primary point of contact for customers throughout the upgrade lifecycle. This is a highly collaborative, customer-facing role that requires strong delivery management skills, knowledge of software implementation lifecycle and understanding of the technical landscape.

• Own the end-to-end project lifecycle for customer implementations and upgrades of the Lendscape Receivable Finance platform, from initial scoping through to post-go-live sign-off.
• Define and maintain detailed project plans, ensuring milestones, dependencies and risks are clearly identified and tracked.
• Manage multiple concurrent upgrade projects at varying stages of delivery, balancing priorities and resources effectively.
• Maintain a clear audit trail of decisions, change requests, approvals and project outcomes.
• Accountable for the financial performance of each project, ensuring delivery within approved budget, maintaining accurate ETC forecasts, proactively flagging financial risks, and coordinating with the Finance team to ensure timely invoicing and appropriate resolution of any disputes.
• Maintain a consolidated view of all current and pipeline upgrade and implementation work, including an up-to-date delivery plan, forecast revenue reporting, and resource capacity planning, ensuring risks to either are identified and escalated in a timely manner.

• Lead and coordinate a cross-functional delivery team comprising software engineers, QA, infrastructure, and business analysts.
• Run structured sprint or delivery ceremonies including stand-ups, planning sessions, retrospectives and stakeholder reviews.
• Provide technical oversight, overall priorities and direction on small software development tasks and defect resolution activities that arise during the upgrade process.
• Work with engineering leads to assess technical scope, identify risks and resolve blockers in a timely manner.
• Foster a collaborative, high-performance team culture with a clear focus on delivery excellence.

• Act as the primary project interface for customers during the upgrade lifecycle, maintaining strong relationships and clear, proactive communication throughout.
• Collaborate closely with the Commercial Account Management team when planning upgrade timelines to ensure alignment with contractual commitments and account strategy.
• Support the Service Delivery Management team with upgrade scheduling, resourcing and readiness activities.
• Collaborate with the LS Support team to align on scope, timelines, and any cross-team dependencies, ensuring a smooth handover back to support upon project completion.
• Prepare and present project status reports, highlight reports and executive summaries for internal and customer audiences.
• Manage customer expectations effectively, escalating issues and risks appropriately and in a timely manner.

• Proactively identify, log and manage risks and issues throughout the project lifecycle, ensuring appropriate mitigations are in place.
• Own the change control process, assessing the impact of scope changes and obtaining the necessary approvals before proceeding.
• Escalate critical risks or delivery blockers to the Delivery Managers and Delivery Director with clear options and recommendations.

• Champion consistent use of delivery processes, tooling and documentation standards across new implementation and upgrade projects.
• Contribute to the ongoing development and improvement of the upgrade delivery methodology, sharing lessons learned and best practices.
• Identify opportunities to reduce delivery timescales and improve the customer upgrade experience.

• 3+ years of experience in a delivery or project management role, with experience delivering software implementations.
• Demonstrable track record of acting in a lead role in delivering client-facing software implementations/upgrades on time, within scope and budget, to enterprise or large corporate clients.
• Experience working within a B2B SaaS or financial software product company.
• Strong understanding of the full software implementation lifecycle including discovery, requirements gathering, configuration, development management, integration, UAT, and go-live.
• Experience managing projects with significant software configuration and/or bespoke development components — not purely functional or change management implementations.
• Proven ability to manage senior client stakeholders.
• Familiarity with project management methodologies (Agile, Waterfall, Hybrid); PMP, PRINCE2, or equivalent certification advantageous.
• Experience managing project budgets, commercial commitments, and change-order processes.

• Exceptional client-facing skills with the ability to build credibility and trust quickly at senior levels.
• Able to lead structured project kick-off sessions with customers, ensuring clear alignment on delivery methodology, project governance expectations, key milestones, and the roles and responsibilities of all parties from the outset.
• Able to lead executive-level governance forums, prepare board-ready status reporting, and handle difficult conversations with professionalism.
• Skilled at managing competing stakeholder priorities and maintaining alignment across complex, multi-party environments.
• Natural communicator — able to adapt tone and content for technical and non-technical audiences alike.

• Rigorous and structured approach to project planning, milestone tracking, risk management, and dependency management.
• Able to hold projects on track through periods of ambiguity, scope pressure, and competing priorities without losing sight of the client commitment.
• Experience building and maintaining clear project governance artefacts: project plans, RAID logs, status reports, steering meeting packs, budget reports, financial forecasts, change logs, and decision registers.
• Effective use of project management tooling (e.g. Jira, JIRA Plans, MS Project, Smartsheet) to track progress and provide visibility to internal and client-side stakeholders.
• Confident in facilitating discovery workshops, requirements sessions, process mapping, and future-state design discussions.
• Strong ownership of project budgets, including close tracking of time spent against plan, transparent reporting of budget usage and variances to clients, and proactive escalation of any deviations with material budget impact.
• Accountable for meeting revenue targets, maintaining accurate invoicing schedules, and resolving billing disputes in a timely manner.

• Strong influencing skills — able to drive accountability internally and with clients without direct authority.
• Highly developed written and verbal communication skills; produces concise, professional documentation and presentations.
• Experience driving cultural and behavioural change in complex, regulated client environments.
• Skilled facilitator — able to run effective steering committees, workshops, retrospectives, and planning sessions with mixed audiences.

• Strong problem-solving capability; able to analyse complex delivery situations and turn insight into action.
• Data-driven approach to delivery management — tracks the right metrics and uses them to inform decisions and client conversations.
• Ability to think 80/20 and balance thorough delivery governance with pragmatism and commercial awareness.
• Effective and responsible use of AI tooling to support delivery management tasks.
• Conducts structured lessons learned sessions at key project milestones and post-delivery, engaging both internal teams and clients to identify what worked well, areas for improvement, and actionable steps to embed those learnings into future delivery practice.

• Customer-first mindset with a genuine commitment to delivering a positive experience.
• Highly organised with strong attention to detail and a structured approach to planning and tracking delivery.
• Confident, credible communicator who can build trust quickly with both technical and non-technical stakeholders.
• Proactive problem-solver who takes ownership and drives issues through to resolution.
• Collaborative team player who builds strong working relationships across functions.
• Adaptable and resilient, comfortable working in a fast-paced, evolving environment.

• Willingness and ability to travel to client sites (UK and occasionally international) as required by project needs.
• Comfortable working in a hybrid environment (currently a minimum of 2 days per week in office).
• Out-of-hours availability during critical go-live periods may be required on a planned basis.

Secured lending knowledge is desirable but not essential. Private medical care and cash plan. Flexible working hours. Continuous training. Cycle scheme and sponsored gym. Learning and development. Wellness and mindfulness perks. Colleague volunteering. Life assurance. Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients.