At a Glance
- Tasks: Support customers through their lending journey with empathy and clear communication.
- Company: Join a purpose-led, B Corp-certified social enterprise in Taunton.
- Benefits: Enjoy a nine-day working fortnight, enhanced pension, and above statutory holiday allowance.
- Other info: Work for an ethical employer committed to social impact.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 23000 - 25000 £ per year.
Taunton (on-site) Full-time, permanent £23,000 – £25,000 per annum 7.5 hours per day, Monday–Friday, with alternating Fridays off.
We are looking for a Customer Liaison Officer to join our friendly, purpose-led team in Taunton. This role is all about people. You will be the first point of contact for customers, guiding them through their lending journey with clarity, empathy and confidence — from first enquiry to loan completion and beyond.
You will support customers over the phone and via digital channels, helping them understand their options, complete applications, and feel reassured at every step. Many of the people we support may be in vulnerable situations, so patience, warmth and clear communication are essential. This is not a sales role or a call-centre environment. It is a relationship-focused role where quality, care and trust matter.
What you will be doing:
- Handling inbound customer enquiries by phone, email and other channels
- Guiding customers through loan applications and supporting them with documentation
- Explaining financial information clearly and in plain English
- Supporting customers throughout the life of their loan, including statements and account queries
- Maintaining accurate customer records and updating internal systems
- Working closely with colleagues to ensure a smooth, supportive customer experience
- Embedding Consumer Duty principles and supporting vulnerable customers appropriately
We are looking for someone who:
- Has experience in a customer-facing role, particularly involving phone-based contact
- Communicates clearly, confidently and empathetically
- Is organised, reliable and pays close attention to detail
- Can handle sensitive conversations with professionalism and care
- Enjoys helping people and making a positive difference
Experience in financial services, housing, local authorities or support roles is helpful, but not essential — we care more about the right approach and mindset.
This role is well suited to someone who:
- Enjoys supporting people and solving problems
- Takes pride in delivering a high-quality customer experience
- Is comfortable working with processes while remaining human and compassionate
- Wants to work for an organisation with a genuine social purpose
Why join Lendology?
Lendology CIC is a B Corp-certified social enterprise lender, working with councils across the UK to provide fair, accessible finance that helps people improve their homes and lives.
When you join us, you will benefit from:
- A people-first, supportive culture
- A nine-day working fortnight (every other Friday off)
- Ethical employer and Real Living Wage commitment
- Enhanced pension and health cash plan (post-probation)
- Above statutory holiday allowance, with the option to buy or sell leave
- Onsite parking in Taunton
- Work that delivers genuine social and environmental impact
Sound like you? If you are friendly, organised and motivated by helping people — we would love to hear from you.
Customer Liaison Officer in Taunton employer: Lendology CIC | B Corp
Lendology CIC is an exceptional employer, offering a supportive and people-first culture that prioritises employee well-being and development. With a unique nine-day working fortnight, enhanced benefits, and a commitment to ethical practices, employees can thrive in a role that not only fosters personal growth but also contributes to meaningful social impact in the community. Join us in Taunton, where your work will make a real difference in the lives of those we support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Taunton
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and empathetic communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those sensitive conversations during the interview.
✨Tip Number 3
Showcase your problem-solving skills. Think of examples from your past experiences where you've helped someone through a tough situation. Be ready to share these stories in your interview to demonstrate how you can make a positive difference for customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Liaison Officer in Taunton
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping people and making a difference.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Focus on your customer-facing roles and how you've supported others, especially in sensitive situations.
Clear Communication is Key:Since this role is all about guiding customers, use clear and straightforward language in your application. Show us that you can communicate complex information simply and empathetically.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our friendly team!
How to prepare for a job interview at Lendology CIC | B Corp
✨Know the Company Inside Out
Before your interview, take some time to research Lendology. Understand their mission as a B Corp-certified social enterprise and how they support vulnerable customers. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
Since this role is all about guiding customers through sensitive situations, be prepared to share examples of how you've handled similar conversations in the past. Highlight your ability to communicate clearly and empathetically, as this is crucial for building trust with customers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you would handle specific customer scenarios. Think about times when you've had to support someone in a difficult situation and be ready to discuss your approach and the outcome.
✨Demonstrate Organisational Skills
As a Customer Liaison Officer, you'll need to manage multiple enquiries and maintain accurate records. Be ready to talk about how you stay organised and ensure attention to detail in your work. Sharing tools or methods you use can also impress your interviewers.
