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- Tasks: Lead a team to ensure smooth branch operations and exceptional customer service.
- Company: Join a trusted financial institution focused on community relationships.
- Benefits: Competitive salary, quarterly incentives, and opportunities for professional growth.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: 5+ years in consumer finance and strong communication skills required.
- Other info: Dynamic office environment with a focus on teamwork and community impact.
The predicted salary is between 36000 - 60000 £ per year.
The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.
MAJOR DUTIES/RESPONSIBILITIES:
- Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
- Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
- Assist branch manager with business development relationships within the community.
- Sell products and services to meet sales goals.
- Assist customers with the implementation of solutions and monitor overall customer satisfaction.
- Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
- Ensure a high quality of customer service.
- All other duties as assigned.
BASIC REQUIREMENTS:
- High School Diploma or GED from accredited institution.
- 5 plus years consumer finance or related experience.
- Ability to work with minimum supervision.
- Excellent communication skills.
- Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications.
PREFERRED/DESIRED QUALIFICATIONS:
- Associates or Bachelor’s Degree.
- Bilingual, Spanish/English.
COMPENSATION:
The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
WORK ENVIRONMENT:
Office Environment
Customer Service Representative (Sr. Loan Consultant ) in Lancaster employer: Lendmark Financial Services
Contact Detail:
Lendmark Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Sr. Loan Consultant ) in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry and let them know you're on the hunt for a Sr. Loan Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and loan processing. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in consumer finance and your ability to motivate teams. Bring examples of how you've improved customer satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Representative (Sr. Loan Consultant ) in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in consumer finance and customer service. We want to see how your skills align with the role of a Sr. Loan Consultant, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We’re looking for candidates who can convey trust and satisfaction, so let your personality shine through while keeping it professional.
Highlight Your Experience: With 5+ years in consumer finance or related fields being a basic requirement, make sure to detail your past roles and responsibilities. We want to see how you’ve contributed to branch profitability and customer satisfaction in your previous positions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lendmark Financial Services
✨Know Your Stuff
Make sure you brush up on consumer finance and lending processes. Familiarise yourself with the specific software mentioned in the job description, as well as any relevant regulations. This will show that you're not just a good communicator but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Since the role involves overseeing staff and motivating them, be prepared to discuss your previous experiences in leadership. Think of examples where you've successfully managed a team or improved customer satisfaction. This will demonstrate your capability to support the Branch Manager effectively.
✨Customer Service is Key
Highlight your commitment to providing excellent customer service. Prepare anecdotes that illustrate how you've gone above and beyond for customers in the past. This will resonate well, as the role requires ensuring high-quality service and customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to loan decisions or handling difficult customers. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain trust and security for clients.
