Resident Services and Leasing Associate

About us

Lendlease are a globally integrated real estate group, we draw on decades of experience and the latest thinking in development, design, placemaking, construction and investments to deliver iconic and enormously successful places. Our residences offer more than just a home. We create places people want to be, care about and feel connected to. Tenants are offered flexible leases and superior service, quality eco-conscious living and a sense of community through social connection and convenience. The result is a build to rent/multifamily product centred on tenant experience to provide the best outcome for both our residents and leasing success.

The role

The primary role objective of the Resident Service & Leasing Associate is to provide exemplary customer service to current and prospective residents, including a focus on renting apartments and retaining residents.

What will you do?

• Conduct leasing tours with prospective residents. Follow-up on results.
• Using Company approved material and procedures quote prices and lease terms.
• Explain services. Accept applications for residency. All activities shall be conducted within regulatory and legislative requirement.
• Answer phones using a strong and professional greeting approved at the community.
• Paint “word pictures” to describe community to future residents and attempt to set an appointment with the prospect.
• Promote a professional and courteous attitude with residents and peers.
• Provide move in coordination and new home orientation support.
• Consistently stand and greet all Prospects and offer refreshments.
• Use company service requests software to properly fill out and communicate resident needs to Maintenance Manager.
• Respond to resident communications via email, phone calls, and voicemails.

You will bring

• Previous customer service work or property management experience is beneficial, but not required for this entry level leasing and service associate position.
• Ability to communicate well with people and create an atmosphere for them to feel comfortable quickly.
• Assertiveness.
• Professional appearance and demeanour.
• Strong organizational skills.
• Telephone etiquette.
• Good verbal skills.
• Strong customer service representation.
• Ability to read and write English fluently, and the ability to accurately perform basic to intermediate mathematical functions.

What we provide

• Industry leading pension scheme.
• Private medical health benefit and dental plan options.
• Enhanced parental leave.
• Life assurance.
• 25 days annual leave with the option to buy or sell additional days.
• Wellbeing leave.
• Health and wellbeing support and initiatives.
• 24/7 confidential Employee assistance programme.
• Discounted gym membership to over 2,500 gyms nationwide.

Belong at Lendlease

We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm. We are a disability inclusive employer. If you need any adjustment or changes to the process, please email us to let us know your preferred communication method. We build careers, develop skills, and invest in people. Imagine what more you can do here. Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/or disabled.