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- Tasks: Engage with residents, conduct leasing tours, and manage property operations.
- Company: Lendlease shapes cities and builds connected communities globally.
- Benefits: Enjoy flexible work options, a leading pension scheme, and health benefits.
- Why this job: Join a vibrant team focused on tenant experience and community connection.
- Qualifications: Customer service or property management experience preferred; strong communication skills required.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 43200 £ per year.
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Floating Leasing Associate (12 months FTC)
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Client:
Lendlease
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7fd4211b4771
Job Views:
7
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
About us
Lendlease is a globally integrated real estate and investment group with core expertise in shaping cities and creating strong and connected communities Being bold and innovative characterises our approach and doing what matters defines our intent.
Our residences offer more than just a home. We create places people want to be, care about and feel connected to. Tenants are offered flexible leases and superior service, quality eco-conscious living and a sense of community through social connection and convenience.
The result is a build to rent/multifamily product centred on tenant experience to provide the best outcome for both our residents and leasing success.
The role
We are currently recruiting for a Leasing Associate on a 12 month fixed term contract. Our Leasing Associates offer our residents an exceptional service throughout all property operations; the customer is at the heart of what we do.
This job is for you if you are a self-starter, who is willing to make the commitment of time and energy it takes to reach the next level. Be fully invested in the assets he or she represents and demonstrate passion for Build to Rent that can only be described as contagious.
The Leasing Associates respond to plenty of emails and take plenty of telephone calls. You’ll work a varied schedule, as you conduct leasing tours with prospective residents, emphasize the community’s available apartment homes, and convert to ongoing leases to ensure the asset is fully occupied.
What will you do?
Use a strong and professional greeting approved at the community. Paint “word pictures” to describe community to future residents and attempt to set an appointment with the prospect.
Consistently and accurately track all traffic. Properly fills out Company Guest cards. Obtain phone numbers and request appointment from all telephone traffic.
Effectively qualifies future residents, verifies applications, prepares, resident files, and related paperwork within 48 hours.
Understands and accurately prepares all Company paperwork.
Assists management in completing an accurate market survey.
Promote a professional and courteous attitude with residents and peers.
Attends to resident concerns, complaints or inquiries.
Implement a professional and courteous attitude throughout all property operations.
Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.
Make unsolicited calls to residents to ensure service satisfaction.
Respond to all feedback from customers with corrective action.
Conduct thorough move-in orientation and apartment inspection with new residents.
Complete paperwork, prepare lease, sign lease. Accompany resident to view apartments.
Flexibility to frequent change within property, office and company.
Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.
You will bring
Previous work or property management experience is desirable.
We will also consider prior customer service experience either in hospitality or retail.
Ability to deal well with people and get them to feel comfortable quickly.
Professional appearance and demeanour.
Good organizational skills.
Ability to sell and promote the property.
Ability to read and write English fluently and the ability to accurately perform basic to intermediate mathematical functions.
Proficient in Microsoft Office.
What we provide
Flexible and hybrid work options
Industry leading pension scheme
Private medical health benefit and dental plan options
Enhanced parental leave
Life assurance
25 days annual leave with the option to buy or sell additional days
Wellbeing leave
Health and wellbeing support and initiatives
24/7 confidential Employee assistance programme
Discounted gym membership to over 2,500 gym’s nation wide
Want to find out more about our benefits? Click here.
Belong at Lendlease
We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm.
We are a disability inclusive employer. Click here to see our standard recruitment process. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method.
We build careers, develop skills, and invest in people. Imagine what more you can do here.
Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.
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Floating Leasing Associate (12 months FTC) employer: Lendlease
Contact Detail:
Lendlease Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floating Leasing Associate (12 months FTC)
✨Tip Number 1
Familiarise yourself with Lendlease's values and mission. Understanding their commitment to creating strong communities will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Since the role emphasises exceptional service, think of specific examples where you went above and beyond for customers, as this will demonstrate your suitability for the position.
✨Tip Number 3
Practice your communication skills, especially in a leasing context. Role-play scenarios where you conduct leasing tours or handle resident inquiries, as this will help you feel more confident and articulate during the actual job.
✨Tip Number 4
Network with current or former employees of Lendlease on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Floating Leasing Associate (12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Build to Rent sector. Mention specific experiences that align with the responsibilities of a Leasing Associate, such as handling customer inquiries or conducting property tours.
Showcase Your Communication Skills: Since the role involves a lot of interaction with residents and prospects, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully engaged with customers in previous roles.
Highlight Flexibility and Adaptability: The job requires flexibility in working hours and tasks. Make sure to mention any past experiences where you successfully adapted to changing situations or took on varied responsibilities.
How to prepare for a job interview at Lendlease
✨Show Your Passion for Property Management
Make sure to express your enthusiasm for the property management industry and the Build to Rent concept. Share any relevant experiences that highlight your commitment to creating a positive tenant experience.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of interaction with residents and prospective tenants, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer service settings.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with resident complaints or conducting leasing tours. Think through potential scenarios and how you would respond to demonstrate your problem-solving skills.
✨Research Lendlease and Its Values
Familiarise yourself with Lendlease's mission and values. Be ready to discuss how your personal values align with theirs, particularly regarding community building and customer service excellence.
