Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for internal users.
- Company: Join LendInvest, the UK's leading FinTech platform for property finance.
- Benefits: Enjoy competitive salary, hybrid working, 25 days holiday, and private healthcare.
- Why this job: Kickstart your IT career in a fun, fast-paced environment with growth opportunities.
- Qualifications: 12 months of IT support experience and familiarity with Google Workspace or Microsoft 365.
- Other info: Be part of a diverse team committed to inclusion and community.
The predicted salary is between 30000 - 42000 ÂŁ per year.
LendInvest is the UKs leading FinTech platform for property finance. Over the past 17 years we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.
A workplace culture built around trying new things, getting things done and having fun while we do it has helped us lend more than 7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology and our people.
About your work
We\’re looking for a proactive and enthusiastic Technical Support Administrator to join our growing IT team. This is an excellent opportunity for an aspiring IT professional with a foundational understanding of IT support eager to develop their skills in a fast‑paced and supportive environment. You\’ll be the first point of contact for our internal users providing essential technical assistance and ensuring the smooth operation of our internal workspace technologies.
Key Responsibilities
Provide first‑line technical support to all internal users addressing IT related issues via various channels (e.g. in‑person ticketing system (Jira, Slack).
Diagnose, troubleshoot and resolve a wide range of hardware and software problems, escalating complex issues to senior IT staff where necessary.
Support and maintain our internal workspace applications including but not limited to G Suite (Gmail, Drive, Calendar, Docs), Slack and other collaboration tools.
Perform basic administration tasks within these applications (e.g. password resets, group management).
Create and manage user accounts across various internal systems and applications.
Provision new hardware (laptops, desktops, peripherals) for new hires and existing staff, ensuring they are configured correctly and ready for use.
Provide hardware support for both macOS and Windows devices, including setup, configuration, basic troubleshooting and peripheral support.
Assist with onboarding new employees by setting up their IT accounts, devices and access to necessary systems.
Maintain accurate records of all support requests and resolutions within our ticketing system.
Contribute to the creation and maintenance of IT documentation and knowledge‑base articles to empower users and streamline support processes.
Actively participate in IT team meetings and contribute to continuous improvement initiatives.
Over time you’ll gain exposure to and contribute to the support of our proprietary mortgage origination and servicing platforms.
About you
A minimum of 12 months of experience in an IT support role/helpdesk position or significant work placement / internship experience in IT.
Experience with an IT Service Management (ITSM) ticketing system.
Experience with Google Workspace and / or Microsoft 365
Familiarity and practical experience with both macOS and Windows operating systems.
Experience or strong familiarity with common internal workspace applications such as G Suite (Gmail, Google Drive, Google Docs etc.) and Slack.
A solid understanding of basic networking concepts (TCP/IP, Wi‑Fi).
Excellent communication skills both written and verbal with the ability to explain technical concepts clearly to non‑technical users.
Strong problem‑solving abilities and a methodical approach to troubleshooting.
A positive can‑do attitude with a strong commitment to providing excellent customer service.
Ability to work independently and as part of a team in a dynamic environment.
Eagerness to learn new technologies and continuously develop skills.
Benefits & perks
- Competitive salary company bonus scheme
- Hybrid working policy
- 25 days holiday (increasing with the length of service)
- Private healthcare
- Enhanced parental leave
- Matched pension contributions up to 4%
- Critical illness cover
- Employee Assistance Programme & Mental Health support
- Life assurance
- Regular performance reviews to promote a culture of growth and development
- Leadership training for managers
- Give as you earn scheme for charitable donations
- Support for attending conferences and professional learning & development
- Discounts via Perkbox
- Cycle to work scheme
- Season ticket loan
- Electric car loan scheme
- Monthly socials & annual offsite
Diversity Inclusion & Belonging at LendInvest
At LI we believe in bringing your whole selves to work; we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal‑opportunity employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full Time
Experience : years
Vacancy : 1
#J-18808-Ljbffr
Technical Support Administrator employer: LendInvest
Contact Detail:
LendInvest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at LendInvest on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Administrator role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with IT support, ticketing systems, and the tools mentioned in the job description. We want to see your enthusiasm!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to tackle some hypothetical scenarios or technical issues they might throw your way. Remember, it’s all about demonstrating that can-do attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the LendInvest team.
We think you need these skills to ace Technical Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Administrator role. Highlight your relevant IT support experience and any specific tools or systems you've worked with, like G Suite or ticketing systems. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about joining our team and how you can contribute to making property finance simple for everyone.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at LendInvest
✨Know Your Tech
Make sure you brush up on your knowledge of the tools and technologies mentioned in the job description, like G Suite and Slack. Familiarity with these platforms will not only help you answer questions confidently but also show that you're proactive and ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you clearly demonstrate your problem-solving abilities.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. During the interview, focus on being clear and concise in your responses, showcasing your excellent communication skills.
✨Emphasise Your Eagerness to Learn
LendInvest values a positive attitude and a willingness to learn. Be prepared to discuss how you stay updated with new technologies and your enthusiasm for continuous development. This will show that you're not just looking for a job, but are genuinely interested in growing within the company.
