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- Tasks: Provide top-notch support to brokers via phone and web chat, ensuring smooth operations.
- Company: Join LendInvest, the UK's leading FinTech platform for property finance.
- Benefits: Enjoy competitive salary, hybrid work, 25 days holiday, and private healthcare.
- Why this job: Be a service champion and make a real difference in the property finance sector.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
- Other info: Dynamic team culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone. A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.
We are looking for a Broker Support Advisor to join our Operations Team, acting as the dedicated service champion for our partners. This role moves away from traditional sales targets and focuses on service excellence, providing high-quality support via telephony and web chat for our intermediary partners and internal stakeholders. The position is ideal for a detail-oriented individual who takes pride in solving problems and ensuring a smooth journey for our brokers. The successful candidate will work closely with Underwriting and Sales teams. Reporting to the Customer Experience Team Leader, you will be responsible for the quality of the broker experience, managing incoming queries and ensuring our partners have the support they need to succeed. Ideally, you will have previous experience in a service-led financial services role. This opportunity is on a hybrid working basis at our Glasgow office.
Key responsibilities:
- Acting as the primary point of contact for incoming telephone and web chat queries, focusing on "first contact resolution" for brokers.
- Managing the enquiries inbox for our BTL, Resi and Bridging products.
- Guiding new brokers through our registration process and systems, ensuring they are set up correctly and understand how to submit business to us.
- Liaising between brokers, Business Development Managers, and Underwriters to identify and remove blockers in the application journey.
- Maintaining deep knowledge of our lending criteria to provide accurate technical guidance to brokers, reducing the number of declined or returned applications.
- Managing broker data records, performing regular data cleanses, and ensuring all interaction logs are compliant and up to date.
- Ensuring all communications and file progressions adhere strictly to TCF (Treating Customers Fairly) and internal compliance standards.
About you:
- A strong background in customer service, case management, or sales support (essential).
- Excellent attention to detail with a "right first time" approach to administration.
- Exceptional problem-solving skills and the ability to de-escalate complex queries.
- Strong written and verbal communication skills, capable of explaining complex criteria clearly.
- Experience working in a regulated environment (Financial Services/Mortgages preferred).
- Previous experience working in a team environment.
- Recognised mortgage market qualification (CeMAP) is desirable but not essential; a willingness to learn technical lending policy is key.
Benefits & perks:
- Competitive salary + company bonus scheme
- Hybrid working policy
- 25 days holiday (increasing with the length of service)
- Private healthcare
- Enhanced parental leave
- Matched pension contributions up to 4%
- Critical illness cover
- Employee Assistance Programme & Mental Health support
- Life assurance
- Regular performance reviews to promote a culture of growth and development
- Leadership training for managers
- Give as you earn scheme for charitable donations
- Support for attending conferences and professional learning & development
- Discounts via Perkbox
- Cycle to work scheme
- Season ticket loan
- Electric car loan scheme
- Monthly socials & annual offsite
Diversity, Inclusion & Belonging at LendInvest: At LI we believe in bringing your whole selves to work. We are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Broker Support Advisor in Glasgow employer: LendInvest
Contact Detail:
LendInvest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into LendInvest's mission, values, and recent achievements. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the Broker Support Advisor role is all about providing top-notch service, think of examples from your past where you’ve successfully resolved issues. Be ready to share these during your chat with them.
✨Tip Number 3
Don’t underestimate the power of questions! Prepare thoughtful questions to ask during your interview. This shows your enthusiasm for the role and helps you understand how you can contribute to making property finance simple for everyone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in the company right from the start. Let’s get you that Broker Support Advisor role!
We think you need these skills to ace Broker Support Advisor in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Broker Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled complex queries or challenges in previous roles. We love candidates who can demonstrate their ability to think on their feet and provide solutions, so don’t hold back!
Keep It Clear and Concise: When writing your application, aim for clarity. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your strengths.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at LendInvest
✨Know the Company Inside Out
Before your interview, make sure you research LendInvest thoroughly. Understand their products, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Broker Support Advisor, your role revolves around providing excellent service. Prepare examples from your past experiences where you successfully resolved customer issues or improved service quality. Highlight your problem-solving skills and attention to detail.
✨Practice Clear Communication
Since you'll be explaining complex criteria to brokers, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you can simplify technical information for better understanding.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at LendInvest. This shows that you're not just interested in the job, but also in how you can fit into their vision.
