At a Glance
- Tasks: Provide empathetic support and practical solutions to customers in need.
- Company: Join LendInvest, the UK's leading FinTech platform for property finance.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days holiday.
- Other info: Be part of a diverse team with great growth opportunities and fun workplace culture.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in telephony-based customer service is preferred.
The predicted salary is between 30000 - 40000 £ per year.
LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone. A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.
About Your Work
We’re looking for a Customer Support Advisor who is more than just a “problem solver.” You’ll be the voice of our company, providing a mix of empathetic support, practical solutions, and high-level care to our customers. This position is ideal for someone who has experience in delivering excellent customer service ideally from a telephony background. The successful candidate will be responsible for delivering great customer service and supporting customers experiencing financial difficulty, identifying and resolving complaints and supporting our vulnerable customers. Please note this is a 12 month fixed term contract.
Key Responsibilities
- Assist customers with mortgage or account‑related queries.
- Support customers who are experiencing financial difficulty. You’ll work with them to understand their situation and set up sustainable options with empathy.
- Support our vulnerable or long‑term customers to ensure they are getting the most out of our service and feel supported.
- Resolve complaints and escalate complex issues when required.
- Maintain precise records of all interactions, ensuring customer accounts are updated and follow‑up actions are scheduled.
About you
- Previous experience in a telephony‑based customer service role (Finance or Banking experience is a major advantage).
- Ability to remain calm and professional when dealing with high‑stress situations.
- Excellent verbal and written communication, with the ability to explain complex terms to customers.
- Comfortable navigating multiple systems and databases simultaneously.
Benefits & perks
- Competitive salary + company bonus scheme
- Hybrid working policy
- 25 days holiday (increasing with the length of service)
- Private healthcare
- Enhanced parental leave
- Matched pension contributions up to 4%
- Critical illness cover
- Employee Assistance Programme & Mental Health support
- Life assurance
- Regular performance reviews to promote a culture of growth and development
- Leadership training for managers
- Give as you earn scheme for charitable donations
- Support for attending conferences and professional learning & development
- Discounts via Perkbox
- Cycle to work scheme
- Season ticket loan
- Electric car loan scheme
- Monthly socials & annual offsite
Diversity, Inclusion & Belonging at LendInvest
At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Customer Support Advisor (12m FTC) in Glasgow employer: LendInvest (LSE: LINV)
LendInvest is an exceptional employer, offering a supportive and dynamic work environment in Glasgow. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive both personally and professionally. Our hybrid working model promotes a healthy work-life balance, allowing you to contribute meaningfully while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (12m FTC) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, dive into LendInvest's mission and values. Understanding their culture will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tough situations, especially with vulnerable customers. Role-playing these scenarios can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and concisely. Remember, they want someone who can explain complex terms simply, so practice breaking down jargon into everyday language.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Support Advisor (12m FTC) in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your telephony experience and any relevant customer service skills that align with what LendInvest is looking for.
Showcase Your Empathy:Since this role involves supporting customers in financial difficulty, it’s crucial to demonstrate your empathetic approach in your application. Share examples of how you've helped customers in tough situations before.
Be Clear and Concise:When writing your application, keep your language clear and to the point. Avoid jargon and make sure you explain any complex terms simply, as this reflects the communication skills needed for the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people at LendInvest. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LendInvest (LSE: LINV)
✨Know the Company Inside Out
Before your interview, take some time to research LendInvest. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you provided exceptional customer service, especially in high-stress situations. Highlight how you empathised with customers and resolved their issues, as this aligns perfectly with what LendInvest is looking for.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will reflect your ability to understand and support customers effectively, which is crucial for a Customer Support Advisor.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various customer situations, particularly those involving financial difficulties or complaints. Practising these scenarios can help you articulate your thought process clearly during the interview.
