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- Tasks: Provide top-notch support to brokers via phone and web chat.
- Company: Leading FinTech platform with a focus on service excellence.
- Benefits: Competitive salary, hybrid work, 25 days holiday, and private healthcare.
- Why this job: Join a dynamic team and enhance your customer service skills in a regulated environment.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Great opportunities for growth and development in a supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
A leading FinTech platform is seeking a Broker Support Advisor in Glasgow for a 12-month contract. This role focuses on service excellence, providing high-quality support via telephony and web chat for intermediary partners.
Candidates should be strong in customer service and communication, with a background in regulated environments.
Benefits include:
- Competitive salary
- Hybrid working
- 25 days holiday
- Private healthcare
This role fosters a culture of growth and development.
Broker Support Expert - Hybrid & Service Focus in Glasgow employer: LendInvest (LSE: LINV)
Contact Detail:
LendInvest (LSE: LINV) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Expert - Hybrid & Service Focus in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Broker Support Expert - Hybrid & Service Focus in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience in regulated environments. We want to see how you can bring service excellence to the Broker Support role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Communication Skills: Since this role involves supporting intermediary partners, it's crucial to demonstrate your strong communication abilities. We love seeing examples of how you've effectively communicated in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LendInvest (LSE: LINV)
✨Know Your Stuff
Make sure you understand the FinTech industry and the specific services offered by the company. Brush up on your knowledge of broker support and how it fits into the broader financial landscape. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in regulated environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you resolved issues and ensured client satisfaction.
✨Practice Communication Scenarios
Since the role involves telephony and web chat support, practice common scenarios you might encounter. Role-play with a friend or family member to get comfortable with articulating solutions clearly and concisely. This will help you feel more confident during the actual interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!