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For Companies At a Glance
- Tasks: Provide top-notch support to brokers via phone and web chat, ensuring smooth application processes.
- Company: Join LendInvest, the UK's leading FinTech platform for property finance with a fun culture.
- Benefits: Enjoy competitive salary, hybrid working, 25 days holiday, and private healthcare.
- Why this job: Be a service champion and make a real difference in the property finance industry.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone. A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.
About Your Work
We are looking for a Broker Support Advisor to join our Operations Team on a 12‑month fixed term contract, acting as the dedicated service champion for our partners. This role moves away from traditional sales targets and focuses on service excellence, providing high‑quality support via telephony and web chat for our intermediary partners and internal stakeholders.
Key Responsibilities
- Acting as the primary point of contact for incoming telephone and web chat queries, focusing on "first contact resolution" for brokers.
- Managing the enquiries inbox for our BTL, Resi and Bridging products.
- Guiding new brokers through our registration process and systems, ensuring they are set up correctly and understand how to submit business to us.
- Liaising between brokers, Business Development Managers, and Underwriters to identify and remove blockers in the application journey.
- Maintaining deep knowledge of our lending criteria to provide accurate technical guidance to brokers, reducing the number of declined or returned applications.
- Managing broker data records, performing regular data cleanses, and ensuring all interaction logs are compliant and up to date.
- Ensuring all communications and file progressions adhere strictly to TCF (Treating Customers Fairly) and internal compliance standards.
About You
- A strong background in customer service, case management, or sales support (essential).
- Excellent attention to detail with a "right first time" approach to administration.
- Exceptional problem‑solving skills and the ability to de‑escalate complex queries.
- Strong written and verbal communication skills, capable of explaining complex criteria clearly.
- Experience working in a regulated environment (Financial Services/Mortgages preferred).
- Previous experience working in a team environment.
- Recognised mortgage market qualification (CeMAP) is desirable but not essential; a willingness to learn technical lending policy is key.
Benefits & Perks
- Competitive salary + company bonus scheme
- Hybrid working policy
- 25 days holiday (increasing with the length of service)
- Private healthcare
- Enhanced parental leave
- Matched pension contributions up to 4%
- Critical illness cover
- Employee Assistance Programme & Mental Health support
- Life assurance
- Regular performance reviews to promote a culture of growth and development
- Leadership training for managers
- Give as you earn scheme for charitable donations
- Support for attending conferences and professional learning & development
- Discounts via Perkbox
- Cycle to work scheme
- Season ticket loan
- Electric car loan scheme
- Monthly socials & annual offsite
Diversity, Inclusion & Belonging at LendInvest
At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Broker Support Advisor in Glasgow employer: LendInvest (LSE: LINV)
Contact Detail:
LendInvest (LSE: LINV) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research LendInvest's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the Broker Support Advisor role is all about providing top-notch service, make sure you can explain complex ideas clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the LendInvest team.
We think you need these skills to ace Broker Support Advisor in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Since the Broker Support Advisor role is all about providing top-notch service, make sure to highlight your customer service experience. Share specific examples of how you've resolved issues or helped clients in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see that you can explain complex ideas simply, just like you would with brokers.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the skills and experiences that match the job description. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at LendInvest (LSE: LINV)
✨Know Your Stuff
Make sure you have a solid understanding of LendInvest's products and services, especially their BTL, Resi, and Bridging offerings. Familiarise yourself with the lending criteria and be ready to discuss how you can help brokers navigate the application process.
✨Showcase Your Customer Service Skills
Since this role is all about service excellence, prepare examples from your past experiences where you've successfully resolved customer queries or de-escalated complex situations. Highlight your problem-solving skills and your 'right first time' approach.
✨Communicate Clearly
Practice explaining complex information in simple terms. You might be asked to demonstrate how you'd guide a broker through the registration process, so think about how you can make that as clear and straightforward as possible.
✨Emphasise Teamwork
LendInvest values collaboration, so be ready to talk about your experience working in teams. Share specific instances where you’ve liaised with different departments or stakeholders to achieve a common goal, showcasing your ability to work well with others.