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For Companies At a Glance
- Tasks: Deliver top-notch customer service and solve customer needs in a fast-paced environment.
- Company: Join LendInvest, the UK's leading FinTech platform for property finance.
- Benefits: Enjoy a competitive salary, growth opportunities, and a fun workplace culture.
- Other info: This is a 12-month fixed-term contract with excellent career development potential.
- Why this job: Be the face of a company making a real impact in the property finance sector.
- Qualifications: Customer service experience and strong attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone. A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.
About Your Work
As a Customer Service Officer, you will be working in a fast-paced role with varied challenges. You will work across all our product lines, delivering a customer-centric service. What matters to us most is understanding and solving our customers' needs. As a Service Officer, you will be the face of the company, helping borrowers manage their accounts while ensuring accuracy and compliance. Please note this is a 12 month fixed term contract.
Key Responsibilities
- Deliver a customer-centric service across all product lines, focusing on understanding and solving customers' needs.
- Utilise strong numerical skills to identify errors before any customer impact occurs.
- Proactively identify inefficiencies or compliance gaps in current processes and suggest improvements.
- Ensure all actions are fair, empathetic, and compliant with Consumer Duty, particularly regarding vulnerable customers.
- Manage daily tasks and workflows to ensure high standards of service are maintained.
About you
- Experience of working as a team player, whose behaviour demonstrates commitment to team goals.
- Great customer service experience.
- Excellent attention to detail.
- The ability to communicate clearly and professionally with internal teams (Compliance, Finance) and external partners.
- A passion for developing within a culture of growth and development.
- Deep knowledge of the rules governing fair treatment of customers in payment difficulty, including forbearance options (advantage).
Customer Service Officer (12m FTC) employer: LendInvest (LSE: LINV)
Contact Detail:
LendInvest (LSE: LINV) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LendInvest on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer service! During interviews, highlight your commitment to understanding and solving customer needs. We love candidates who genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at LendInvest.
We think you need these skills to ace Customer Service Officer (12m FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Officer role. Highlight your customer service experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our mission at LendInvest. Keep it engaging and personal!
Showcase Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. A polished application shows us you care about quality and accuracy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at LendInvest (LSE: LINV)
✨Know the Company Inside Out
Before your interview, make sure you research LendInvest thoroughly. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to solve a customer's problem or how you handled difficult situations with empathy and professionalism.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share techniques you use to double-check your work or how you’ve identified errors in the past before they impacted customers.
✨Be Ready to Discuss Compliance
Familiarise yourself with the rules governing fair treatment of customers, especially those in payment difficulty. Be prepared to discuss how you would handle compliance issues and ensure that all actions are fair and empathetic, particularly for vulnerable customers.