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- Tasks: Deliver exceptional customer service and help clients secure financial solutions.
- Company: Join LendDirect, a leader in consumer finance with over 50 years of experience.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and professional development opportunities.
- Other info: Dynamic team environment with excellent growth potential and mentorship.
- Why this job: Kickstart your career in finance while making a real difference for customers.
- Qualifications: Passion for customer service and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 ÂŁ per year.
If you're seeking more than just a job, join LendDirect and kickstart your career! Are you ready to make a difference in the world of consumer finance? At LendDirect, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued.
As a Financial Service Representative, you’ll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job—it’s a chance to grow your career, make a difference, and be rewarded for your success. If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let’s achieve success together!
- Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
- Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
- Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
- Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
- Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.
We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast‑paced, team‑oriented environment.
- Customer Focus: A genuine desire to help others and provide top‑tier service in every interaction.
- Sales Mindset: Confidence in promoting products and services that meet customer needs.
- Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Problem‑Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
- Adaptability: Willingness to learn new systems and processes in a dynamic environment.
- Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus. Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!
Work Location: 1585 Markham Rd. Unit 308, Scarborough, ON M1B 2W1
Operating Hours: Monday - Friday 9:00am - 7:00pm, Saturday 9:00 - 5:00pm
Hourly: $19.00 - $25.00 The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full‑time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.
All full‑time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.
In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.
Posting Title (External Posting) Financial Service Representative - LendDirect Office 1677 in Scarborough employer: LendDirect Corp.
Contact Detail:
LendDirect Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Posting Title (External Posting) Financial Service Representative - LendDirect Office 1677 in Scarborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the finance industry. A personal referral can make all the difference when you're trying to land that Financial Service Representative role.
✨Tip Number 2
Prepare for the interview by researching LendDirect and its services. Understand their customer base and be ready to discuss how you can contribute to their mission of providing exceptional financial solutions. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering exceptional service, being able to articulate your thoughts clearly and confidently will set you apart. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the LendDirect team and ready to kickstart your career in consumer finance.
We think you need these skills to ace Posting Title (External Posting) Financial Service Representative - LendDirect Office 1677 in Scarborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Service Representative role. Highlight your customer service experience and any sales skills you have, as these are key to what we’re looking for!
Show Your Passion: In your application, let us know why you’re excited about working in consumer finance. Share your enthusiasm for helping customers and how you can contribute to our team’s success at LendDirect.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at LendDirect Corp.
✨Know Your Stuff
Before the interview, make sure you understand LendDirect's services and values. Familiarise yourself with their approach to consumer finance and think about how your skills align with their mission. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
As a Financial Service Representative, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've delivered exceptional service or resolved customer issues. Highlighting these moments will demonstrate your customer-focused mindset.
✨Practice Your Sales Techniques
Since driving sales growth is key in this role, brush up on consultative sales techniques. Think of ways to educate customers about financial products and practice how you would upsell or cross-sell. Being able to articulate this during the interview will set you apart.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare to discuss scenarios where you've had to think on your feet or come up with creative solutions. This will showcase your adaptability and readiness to tackle challenges in a dynamic environment.