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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving branch growth.
- Company: Join LendDirect, a leader in consumer finance with over 50 years of expertise.
- Benefits: Enjoy competitive salary, health benefits, paid time off, and career development opportunities.
- Other info: Dynamic work environment with excellent career growth and mentorship opportunities.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: 1-2 years of leadership experience and a passion for customer service.
The predicted salary is between 58240 - 74000 £ per year.
Overview
Are you ready to make a difference in the world of consumer finance? At LendDirect, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Be part of a dynamic team that is shaping the future of consumer finance.
Responsibilities
- Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
- Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
- Address Delinquency: Proactively manage delinquent accounts with urgency.
- Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
- Develop Your Team: You’re not just a manager—you’re a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do.
- Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
- Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.
Qualifications
- Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
- Leadership and Influence: 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth.
- Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
- Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
- Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
- Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
- Industry Experience: 1-2 years in the consumer finance, lending, or banking industries preferred.
Work Location: 1585 Markham Rd. Unit 308, Scarborough, ON M1B 2W1
Operating Hours: Monday - Friday 9:00am - 7:00pm, Saturday 9:00 - 5:00pm
Wages: $58,240 - $74,000
The base salary range represents the low and high end of the anticipated salary range for this position based on the provincial average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time salaried employees are eligible for the following benefits, starting on day one: Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
Key Words: Customer Service, Loans, Financial Services, Lending, Management, Retail, Office, Bank Teller, Sales, Collections, Leadership
EEO Statement: Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money, LendDirect, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.
In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.
Posting Title (External Posting) Branch Manager - Office 1677 in Scarborough employer: LendDirect Corp.
Contact Detail:
LendDirect Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Posting Title (External Posting) Branch Manager - Office 1677 in Scarborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the consumer finance industry. Attend local events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching LendDirect and its brands. Understand their values and services so you can show how you fit into their mission. Tailor your answers to highlight your leadership skills and customer service experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experiences. Focus on how you've driven growth and developed teams in previous roles—those are key for a Branch Manager!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at LendDirect. Let’s make an impact together!
We think you need these skills to ace Posting Title (External Posting) Branch Manager - Office 1677 in Scarborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Branch Manager role. Highlight your leadership experience and how you've driven growth in previous positions. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Service Skills: Since exceptional customer service is key for us, share specific examples of how you've gone above and beyond for customers in the past. This will help us understand your approach to building long-term relationships.
Be Authentic: Let your personality shine through in your application! We value authenticity and want to get a sense of who you are as a person. Don’t be afraid to show your passion for consumer finance and helping others.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at LendDirect Corp.
✨Know the Company Inside Out
Before your interview, take some time to research LendDirect and its parent company, Attain Finance. Understand their mission, values, and the services they offer. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, driven sales, or improved customer service. Be ready to discuss how you can inspire and develop your team at LendDirect.
✨Prepare for Customer Service Scenarios
Given the emphasis on exceptional customer service, think of specific situations where you've handled customer concerns or complaints. Practice articulating these experiences clearly, focusing on your problem-solving skills and how you ensured customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's culture, growth opportunities, and how success is measured in the Branch Manager role. This shows that you're not just interested in the job, but also in contributing to the company's future.