Lendable is seeking a Team Lead in Customer Operations to manage a frontline group of around 10 agents serving US Cards & Loans customers. You will drive KPI achievement, coach staff, and champion automation and process improvements across cross-functional teams.
You will balance coaching with hands-on process reviews, ensure compliance, and advocate for frontline insights to inform product and workflow changes.
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US Customer Operations Lead employer: Lendable
Lendable is an exceptional employer that champions innovation and flexibility, making it an ideal place for a Senior Kotlin/JVM Engineer to thrive. With a vibrant work culture that prioritises collaboration and personal growth, employees are encouraged to develop their skills while contributing to impactful financial products. The company's commitment to flexible working arrangements further enhances the work-life balance, making it a rewarding environment for those looking to make a difference in the fintech space.
