At a Glance
- Tasks: Drive efficiencies and enhance customer outcomes in our QA function.
- Company: Join a leading fintech company with a winning team culture.
- Benefits: Flexible working, health coverage, office meals, and social events.
- Other info: Dynamic role with exposure to multiple departments and excellent growth opportunities.
- Why this job: Make a massive impact from day one and redefine operational processes.
- Qualifications: Proven project leadership, strong analytics skills, and passion for AI.
The predicted salary is between 60000 - 80000 £ per year.
About the role: We’re looking for a Department Owner to join our Strategy & Operations team, responsible for driving efficiencies, scaling processes, and enhancing customer outcomes. You’ll own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one — redesigning processes from first‑principles and using analytics to uncover insights that drive operational efficiency and enhance the customer experience. You’ll roll up your sleeves to deeply understand and improve day‑to‑day operations, while also leading and developing a team to support scalable growth. This is a high‑impact, high‑visibility role with exposure to Operations, Product, Engineering, Data Science and Compliance leadership. As you deliver impact within QA, you’ll have the opportunity to take on additional strategic projects across other departments.
What you’ll be doing:
- Review and evaluate current processes and ways of working, identifying areas for automation
- Interpret complex datasets to unlock insights that drive operational improvements and customer satisfaction
- Own end‑to‑end delivery of key strategic and operational initiatives in close partnership with cross‑functional stakeholders
- Monitor and assess the success of implemented strategies and continuously identify areas for improvement
- Effectively manage a team within the Quality Assurance (QA) function
What we’re looking for:
- A proven track record of owning and leading complex projects, in a fast‑paced environment
- A highly lateral thinker with a willingness to challenge the status quo
- Strong hands‑on analytics ability — comfortable pulling data yourself and using it to drive decisions
- Excellent stakeholder management and communication — able to influence cross‑functionally and up to senior leadership
- Experience in people management and leading a team through change
- A deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scale
Benefits:
- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in‑office weekly; fully remote roles include regular opportunities for in‑person connection through socials and off‑sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long‑term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in‑house chefs on in‑office days at select locations
- Sustainable commuting: cycle‑to‑work and electric vehicle salary sacrifice schemes available in select locations
Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.
Strategy & Operations - Department Owner / QA Operations Manager employer: Lendable
Join a dynamic and innovative fintech company that prioritises employee growth and well-being. With a flexible working environment, comprehensive health coverage, and a strong focus on team collaboration through social events, you'll thrive in a culture that values your contributions. This role offers the unique opportunity to lead impactful projects while developing your skills in a fast-paced, technology-driven setting.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Operations - Department Owner / QA Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations and values. Show us you understand what we do and how you can contribute to enhancing customer outcomes and driving efficiencies right from day one.
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly. We love seeing proactive candidates who are eager to join our winning team and make an impact.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make decisions!
We think you need these skills to ace Strategy & Operations - Department Owner / QA Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading complex projects and driving operational efficiencies. We want to see how your skills align with the role of Department Owner in our Strategy & Operations team.
Showcase Your Analytical Skills:Since this role involves interpreting complex datasets, don’t shy away from sharing examples of how you've used data to drive decisions in past roles. We love seeing candidates who can roll up their sleeves and get into the nitty-gritty!
Highlight Stakeholder Management Experience:Communication is key! Be sure to mention any experiences where you’ve influenced cross-functional teams or worked closely with senior leadership. We’re looking for someone who can effectively manage relationships across various departments.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Lendable
✨Know Your Processes Inside Out
Before the interview, take a deep dive into the current processes and ways of working within the QA function. Be prepared to discuss specific examples of how you’ve identified areas for improvement in past roles and how you approached redesigning those processes.
✨Show Off Your Analytical Skills
Brush up on your data analysis skills! Be ready to talk about how you've used analytics to drive operational improvements. Bring examples of datasets you've worked with and insights you've uncovered that led to better customer outcomes.
✨Master Stakeholder Management
This role requires excellent communication skills, so think about times when you've influenced cross-functional teams or senior leadership. Prepare anecdotes that showcase your ability to manage relationships and drive change effectively.
✨Demonstrate Your Passion for AI and Tech
Since the company values a passion for AI and technology, be sure to express your enthusiasm during the interview. Share any relevant projects or experiences that highlight your interest in redefining operational processes through innovative tech solutions.
