Operations & Process Improvement Intern - Financial Crime Ops

hackajob is collaborating with Lendable to connect them with exceptional professionals for this role.

About Lendable: Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 700 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

As a Financial Crime Intern you would be expected to bridge the gap between our frontline Financial Crime Operational teams and our second line Financial Crime risk team. You will be the specialist responsible for reviewing, refining, and where possible standardising suspicious activity reports before they move to senior review.

Your day-to-day impact:

• You’ll review Suspicious Activity Reports (SARs) escalated from across the business including Frontline Operations, Fraud, and FinCrime teams. You will ensure every report is robust, evidence-led, and tells the full story of the circumstances.
• You’ll go beyond the initial alert, ensuring that research is conducted on a proportionate basis to ensure that what has really happened is adequately documented.
• You’ll assess high-risk relationships and provide clear, logical and sound rationales on whether we should continue a business relationship, balancing commercial success with risk mitigation.
• You’ll constantly look for solutions to improve our ways of working, both with our people, AI systems and internal processes to make our reporting of SAR’s to the National Crime Agency (NCA) faster and smarter.

Person Specification: We hire for potential, mindset, and grit. This role is designed for someone who wants to start a career in Financial Services, not just fill a seat.

• A sharp and quick thinking individual: Ideally someone who is in the process of studying for a degree in a relatable discipline (Financial Crime, Business, Criminology, Law, Psychology, Social Sciences, etc.) and wants a role where you can actually use your brain.
• Someone who is intellectually curious, who questions the status quo and continues to challenge until the root of a problem is uncovered.
• An individual with high energy - who thrives on a fast paced environment, is comfortable with ambiguity and can pivot quickly to changing processes and priorities.
• Continuous improvement is your aim, you are always seeking fresh ideas and looking how to work smarter.

About the role: This is a 12-week internship program starting from 30th June. Salary - £30,000 (per annum). We're looking for a sharp, intellectually curious final-year student who loves solving problems and finds smarter ways to do things to come and make a real impact in one of the UK's fastest-growing fintech companies.

As an Operations & Process Improvement Intern, you’ll play an active role within our Financial Crime team, supporting the day-to-day running and continuous improvement of our operations. Alongside handling real casework, you’ll identify opportunities to streamline workflows, improve processes, and introduce automation where possible. This is a hands-on role with real ownership - you won’t just observe how operations work, you’ll help shape and improve them.

What you'll be doing:

• Getting into the weeds of financial crime casework - learning how processes work end-to-end and presenting your own findings to senior leadership
• Identifying manual, repetitive, or inefficient processes and finding ways to automate or improve them
• Working with AI tools and internal systems to make case work faster and smarter
• Collaborating with operational and risk teams to drive meaningful change

What we're looking for:

• A final-year university student, ideally from a top university
• You don't need prior experience in financial services or financial crime - we hire for potential, mindset, and grit
• A degree in STEM or relevant discipline is a plus (Financial Crime, Business, Criminology, Law, Psychology, Social Sciences, etc.) but not essential
• Someone intellectually curious who questions the status quo and is a first-principles thinker
• High energy - you thrive in a fast-paced environment, are comfortable with ambiguity, and can pivot quickly when priorities shift
• A process improver - always looking for smarter ways to do things

Interview Process:

• 15 minute cognitive test
• 30 minute video call with our Talent Team
• 45 minute case study
• 30 minute final interview

Life at Lendable:

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
• Health coverage: support for your physical and mental wellbeing, including private health cover
• Retirement & savings: long-term financial wellbeing through retirement savings plans
• Employee referral programme: earn a competitive bonus when you refer successful new team members
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.