At a Glance
- Tasks: Drive efficiencies and enhance customer outcomes in our Strategy & Operations team.
- Company: Join a leading fintech company with a winning team culture.
- Benefits: Flexible working, health coverage, office meals, and retirement savings plans.
- Other info: Enjoy social events and excellent career growth opportunities in a fast-paced environment.
- Why this job: Make a massive impact from day one by optimising processes and leading a dynamic team.
- Qualifications: Proven project leadership, strong analytics skills, and a passion for AI and technology.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Department Owner to join our Strategy & Operations team, responsible for driving efficiencies, scaling processes, and enhancing customer outcomes. You’ll own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one — redesigning processes from first‑principles and using analytics to uncover insights that drive operational efficiency and enhance the customer experience. You’ll roll up your sleeves to deeply understand and improve day‑to‑day operations, while also leading and developing a team to support scalable growth. This is a high‑impact, high‑visibility role with exposure to Operations, Product, Engineering, Data Science and Compliance leadership. As you deliver impact within QA, you’ll have the opportunity to take on additional strategic projects across other departments.
What you’ll be doing:
- Review and evaluate current processes and ways of working, identifying areas for automation
- Interpret complex datasets to unlock insights that drive operational improvements and customer satisfaction
- Own end‑to‑end delivery of key strategic and operational initiatives in close partnership with cross‑functional stakeholders
- Monitor and assess the success of implemented strategies and continuously identify areas for improvement
- Effectively manage a team within the Quality Assurance (QA) function
What we’re looking for:
- A proven track record of owning and leading complex projects, in a fast‑paced environment
- A highly lateral thinker with a willingness to challenge the status quo
- Strong hands‑on analytics ability — comfortable pulling data yourself and using it to drive decisions
- Excellent stakeholder management and communication — able to influence cross‑functionally and up to senior leadership
- Experience in people management and leading a team through change
- A deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scale
Benefits:
- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in‑office weekly; fully remote roles include regular opportunities for in‑person connection through socials and off‑sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long‑term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in‑house chefs on in‑office days at select locations
- Sustainable commuting: cycle‑to‑work and electric vehicle salary sacrifice schemes available in select locations
Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.
Department: Operations
Strategy & Operations - Department Owner / QA Operations Manager in London employer: Lendable
Join a dynamic and innovative fintech company that prioritises employee growth and well-being. With a flexible working environment, comprehensive health coverage, and a strong focus on team collaboration, you'll have the opportunity to make a significant impact from day one while developing your career in a supportive culture. Enjoy unique perks like in-house meals and sustainable commuting options, all while being part of a winning team dedicated to redefining operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Operations - Department Owner / QA Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Strategy & Operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their QA processes and think of ways you could enhance them. Show us that you’re not just a fit for the role, but that you’re ready to make an impact from day one!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate how you can drive efficiencies in their operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our winning team!
We think you need these skills to ace Strategy & Operations - Department Owner / QA Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategy & Operations role. Highlight your experience in leading complex projects and your analytical skills, as these are key for us at StudySmarter.
Showcase Your Passion:Let your enthusiasm for AI and technology shine through in your application. We love candidates who are excited about redefining operational processes, so share any relevant experiences or projects that demonstrate this passion.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate clarity and directness!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lendable
✨Know Your Numbers
As a candidate for the Strategy & Operations role, you’ll want to come prepared with insights from your past experiences. Be ready to discuss specific metrics and data points that demonstrate your success in driving operational efficiency and enhancing customer outcomes.
✨Showcase Your Analytical Skills
Since the role requires strong hands-on analytics ability, prepare to discuss how you've used data to inform decisions in previous roles. Bring examples of complex datasets you've interpreted and the insights you uncovered that led to significant improvements.
✨Demonstrate Stakeholder Management
This position involves working closely with cross-functional teams. Be prepared to share examples of how you've effectively managed relationships and influenced stakeholders at various levels, especially senior leadership. Highlight your communication strategies that helped you achieve buy-in for your projects.
✨Embrace Change and Innovation
The company is looking for someone who challenges the status quo. Prepare to discuss times when you’ve led change or implemented innovative solutions in your previous roles. Show your passion for AI and technology, and how you envision redefining operational processes at scale.
