Operations Shift Lead (Permanent) in London

Operations Shift Lead (Permanent) in London

London Full-Time No working from home possible
Lendable

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy liftingAbout the RoleAs the Security Operations Lead, you will take strategic and operational ownership of Lendable’s internal SecOps capability and serve as the technical relationship owner of our external Managed Security Service Provider (MSSP). You will act as our primary incident responder, with a strategic view on how Lendable’s operational defence should mature as we grow.This is a high-impact, senior individual contributor role with a path to management. We are looking for a "player-coach" who can execute deep 2nd and 3rd-line technical analysis today, while strategically designing and building out our internal SecOps function and team over the coming year.Serve as the primary Incident Commander for high-severity security escalations, coordinating cross-functional response efforts. Advanced Tier 2/3 Analysis: Act as the escalation point for technical investigations triggered by the MSSP first line team.Crisis & Resilience Simulation: Maintain and evolve Lendable’s Security Crisis Management plan, running regular tabletop exercises to ensure business-wide readiness for systemic and supply-chain risks.Define KRIs/KPIs, run rigorous service reviews, and hold the provider to strict detection quality standards.Ensure comprehensive, high-fidelity log ingestion pipelines across all corporate and cloud assets, focusing on minimising false positives and alert fatigue.Oversee the vulnerability management lifecycle, partnering with IT and Engineering to drive automated remediation workflows rather than relying on manual tracking spreadsheets.Capability Architecture & Strategic MaturityThreat Intelligence: Core Domain Ownership: Take operational security ownership across our foundational tech stack, continuously optimising our posture across domains such as EDR, Email Security, DLP, and IAM to prevent data exfiltration and identity-based attacks.Systematically close visibility gaps, optimise operational metrics, and introduce AI-augmented capabilities (e.g., Extensive experience in modern Security Operations, specifically acting as an Incident Commander or Lead Responder in high-stakes environments.Cloud-Native Literacy: Familiarity with modern tech stacks (AWS, Kubernetes, CI/CD pipelines) and the ability to leverage automation (Python, scripting, or automation platforms) to optimise analyst workflows.Interview ProcessTA Screening CallHiring Manager CallTechnical InterviewCulture Interview Life at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: For more information, please speak to your Talent Partner.

Operations Shift Lead (Permanent) in London employer: Lendable

Lendable is an exceptional employer that champions innovation and flexibility, making it an ideal place for a Senior Kotlin/JVM Engineer to thrive. With a vibrant work culture that prioritises collaboration and personal growth, employees are encouraged to develop their skills while contributing to impactful financial products. The company's commitment to flexible working arrangements further enhances the work-life balance, making it a rewarding environment for those looking to make a difference in the fintech space.

Lendable

Contact Details:

Lendable Recruitment Team