Marketing Manager - Remote Working in London

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start:

• One of the UK's most exciting unicorns with a team of over 800 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. We challenge the status quo to solve problems and find smarter solutions. Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting.

About the role

We're entering a once-in-a-company moment: a major step-change in our D2C marketing investment, a full rebrand of the company and product under the Zable brand, and a marketing function being built out at pace. This is one of the most exciting marketing builds in UK fintech right now, with the financial strength, customer base, and product depth to back it up. Direct Marketing is one of our highest-potential channels and we're hiring a leader to turn it into a scaled, precise, and defensible growth engine.

We're looking for a Head of Direct Marketing to own the channel end-to-end: creative, sends, logistics, offers, and reporting, sourcing the data pipeline and user-data enrichment that let us target the right customer, with the right offer, at the right moment. You'll lead the channel's dedicated analysts and work with our creative team. Standalone direct marketing roles with this kind of budget and autonomy are rare.

Essential:

• 5+ years in direct marketing, including at least 2–3 years owning an acquisition DM programme end to end: strategy, budget, data, production and results.
• Commercial ownership: you build the business case, forecast volumes and returns, and judge results on a marginal CAC basis rather than vanity metrics.
• Experience procuring data: working with data suppliers on list selection, screening, enrichment and cost.
• Deep knowledge of the DM supply chain: print, lettershop, Royal Mail products (Advertising Mail, Mailmark, partially addressed, door drops) and suppression (MPS, goneaways, deceased).
• A strongly commercial approach.
• The ability to run a multi-drop campaign calendar across products, segments, creative, compliance sign-off, production and mail dates.
• Experience leading analysts and working closely with creative teams.
• A clear communicator who earns the trust of finance, risk, compliance and data teams.
• Experience in acquisition mail in financial services, especially credit cards or loans, including prescreened or pre-approved offers and risk-based targeting.
• Experience standing up a data pipeline or enrichment stack (first-party + third-party / bureau data).
• Experience building a channel or function from scratch.
• Background hiring and developing an analytics or design team.

You're a good fit if you're:

• Acquisition-minded: you're energised by finding new customers, not re-contacting existing ones.
• A first-principles thinker: you argue from data and clean experiments, not received wisdom.
• Organised: you can run several drops across multiple suppliers and still hit mailing deadlines.
• Energised by greenfield: you'd rather build the engine than tune someone else's.

What you'll be doing:

Strategy and commercials

• Own the direct marketing strategy and set volume, response and payback targets anchored to LTV.

Data and targeting

• Source and buy prospect data from bureaus and brokers, and combine it with our first-party data.
• Direct the analysts building the response and propensity models that decide who we mail, with what offer and when.
• Work with risk analysts to shape offers around eligibility and lifetime value.

Campaigns and supplier management

• Plan and run the campaign calendar, from data selection to the mail landing on doormats.
• Select, negotiate with and manage print and postal suppliers on cost, quality and turnaround.
• Brief the creative team on packs, copy and offers, and take them through compliance sign-off.

Reporting & Team

• Build the reporting that ties sends to funnel, revenue and LTV and report on channel performance.
• Partner with data, product, risk, finance and the creative team to unlock targeting and offers.
• Hire and develop the team as the channel scales, and use AI to let a small team punch above its weight.

Life at Lendable

• Winning team: the opportunity to scale up one of the world's most successful fintech companies.
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites.
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls.
• Health coverage: support for your physical and mental wellbeing, including private health cover.
• Retirement & savings: long-term financial wellbeing through retirement savings plans.
• Employee referral programme: earn a competitive bonus when you refer successful new team members.
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations.
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations.

Please note: For more information, please speak to your Talent Partner.