Lendable, a fast-growing fintech in London, is seeking a Senior Complaints Operations Manager to lead the complaints function across product lines. You will report to the Director of Complaints, Fraud and Financial Crime and drive strategy, regulatory compliance and continuous improvement to deliver better customer outcomes.
You will build a high‑performing team, streamline processes, own root‑cause analysis, leverage AI to speed resolutions, and manage relationships with the Financial Ombudsman
#J-18808-Ljbffr
Fintech: Senior Complaints & Operations Leader employer: Lendable
Lendable is an exceptional employer that champions innovation and flexibility, making it an ideal place for a Senior Kotlin/JVM Engineer to thrive. With a vibrant work culture that prioritises collaboration and personal growth, employees are encouraged to develop their skills while contributing to impactful financial products. The company's commitment to flexible working arrangements further enhances the work-life balance, making it a rewarding environment for those looking to make a difference in the fintech space.
