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For Companies At a Glance
- Tasks: Help customers navigate financial challenges and provide tailored support via email and live chat.
- Company: Join Lendable, a fast-growing fintech unicorn with a mission to revolutionise credit access.
- Benefits: Competitive pay, flexible weekend hours, and the option to work from home.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Enjoy a supportive team environment and opportunities for personal growth.
The predicted salary is between 10 - 16 £ per hour.
About Lendable
Lendable is on a mission to build the world's best technology to help people get credit and save money. We are building one of the world’s leading fintech companies and are off to a strong start:
- One of the UK’s newest unicorns with a team of just over 700 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
About The Role
The Financial Support team is responsible for working with customers experiencing financial difficulty and struggling to make their contractual payments. Our primary role is to interact with customers to understand their circumstances to ensure we can offer a solution which is both affordable and sustainable and meets their individual needs.
In this position, you will report directly to the Team Leads, undertaking customer queries via email and live chat. We are seeking a dedicated individual who can leverage their skills to consistently meet quality standards whilst adhering to processes that lead to positive customer outcomes. This role offers a weekend work schedule within a structured framework, making it ideal for someone who thrives in a working from home environment and enjoys being part of a team. If you are passionate about delivering exceptional customer service, we want to hear from you!
Salary Range: £10,800 - £11,200
Salary and Working Hours
- 8-16 hours per week on Saturdays and Sundays (open to discussion). Shifts can be worked as 4 or 8 hours on Saturday and/or Sunday, or as a single 8-hour shift across either day.
- Optional - Additional contracted hours can be requested between Monday to Friday, 4pm to 9pm.
Work From Home Environment
Fully remote (however you will need to be available for training in office Monday - Friday for up to 20 days)
Holidays
You will receive annual leave equivalent to your contractual hours versus a full time colleague.
Training
Training and initial role embedding will be 4 weeks long and held in our Chatham office. The training times will be 9.30 am - 5.30 pm. Please note that you will be paid for your full time in training.
Your Profile
- Strong communication skills.
- Excellent problem-solving abilities and a customer-first mindset.
- Ability to work efficiently in a fast-paced environment.
- Highly efficient in working across multiple different cases and systems.
- Strong computer literacy skills.
- Previous experience in customer support, financial support or a related field is a plus.
What You’ll Be Doing
- Engagement: Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.
- Verification: Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.
- Customer-Centric Approach: Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly.
- Process Improvement: Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team.
- Quality Assurance: Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards.
- Complaint Resolution: Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.
- Performance Targets: Achieve individual and team performance targets to contribute to key business and departmental objectives.
Interview Process
- Application and completion of application questions
- An intro call with a member of the Talent Team
- Role-specific interview and assessment
Life at Lendable
- The opportunity to scale up one of the world’s most successful fintech companies.
- Best-in-class compensation, including equity.
- You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
- Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
- We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance.
- We are an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.
Financial Support Agent (Part Time Working) employer: Lendable
Contact Detail:
Lendable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Agent (Part Time Working)
✨Tip Number 1
Get to know Lendable! Research their mission and values so you can show how your skills align with their goals. This will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to convey empathy and clarity. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare for the interview by thinking of examples from your past experiences that showcase your problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Lendable team.
We think you need these skills to ace Financial Support Agent (Part Time Working)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Financial Support Agent. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer service experience!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and maybe even sprinkle in a bit of personality to show us who you are!
Highlight Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share examples of how you've successfully resolved issues in the past. This will help us see your problem-solving mindset in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Lendable!
How to prepare for a job interview at Lendable
✨Know the Company Inside Out
Before your interview, take some time to research Lendable. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer-Centric Mindset
Since the role focuses on assisting customers with financial difficulties, prepare examples from your past experiences where you successfully resolved customer issues. Highlight your problem-solving skills and how you prioritise customer satisfaction.
✨Be Ready for Role-Specific Questions
Expect questions that assess your ability to handle multiple cases and systems efficiently. Think of scenarios where you had to juggle various tasks and how you managed to stay organised while delivering quality service.
✨Prepare for a Remote Work Environment
As this position is fully remote, be ready to discuss how you manage your time and productivity at home. Share any tools or strategies you use to stay focused and connected with your team, as this will demonstrate your adaptability to the work-from-home setup.
