lendable in London/Kent is seeking a Complaints Team Leader to guide a team of Complaints Officers, ensuring targets are met while upholding FCA regulations and DISP standards. You will leverage AI and data analytics to streamline operations and identify efficiency gains.
Working closely with Product and Operations, you will turn customer insights into improvements, coach colleagues, review performance metrics, and foster a culture of continuous development and professional excellence.
#J-18808-LjbffrFCA-Compliant Complaints Team Lead (AI-Driven) employer: Lendable
Lendable is an exceptional employer that champions innovation and flexibility, making it an ideal place for a Senior Kotlin/JVM Engineer to thrive. With a vibrant work culture that prioritises collaboration and personal growth, employees are encouraged to develop their skills while contributing to impactful financial products. The company's commitment to flexible working arrangements further enhances the work-life balance, making it a rewarding environment for those looking to make a difference in the fintech space.
