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For Companies At a Glance
- Tasks: Assist customers with queries about loans, cards, and motor finance via phone, email, and chat.
- Company: Join Lendable, a fast-growing fintech unicorn revolutionising consumer finance.
- Benefits: Competitive pay, equity options, remote work flexibility, and private health insurance.
- Why this job: Be part of a dynamic team making finance faster, cheaper, and friendlier for everyone.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
- Other info: Enjoy a collaborative office environment with a fully stocked kitchen and great career growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Operations Executive – Chatham
Location: Chatham, Kent, UK
Join Lendable to make consumer finance amazing: faster, cheaper, and friendlier. We\’re building one of the world’s leading fintech companies and are off to a strong start: one of the UK’s newest unicorns, fastest‑growing tech, profitable since 2017, backed by top investors.
About the role
The Customer Service department is responsible for working with customers who have queries about their loan, card or motor from the application stage and supports the end‑to‑end journey. Our primary role is to be your first point of contact for customers resolving queries and ensuring needs are met.
Reporting to the Team Lead, you will undertake customer queries via telephony, email and live chat. We\’re looking for a superstar who can utilise their skills to consistently achieve quality standards and embed processes to deliver good customer outcomes.
How you will impact the objectives
- Ensure all customer contact is conducted to the highest standard and quality monitoring supports this area.
- Ensure process and policy adherence, highlighting processes that may require enhancement.
- Interact directly with customers via voice/non‑voice to ensure customer demand is met and first‑contact resolution is achieved.
- Support customers ensuring interactions are assessed against Lendable\’s quality assurance scorecard and delivering meaningful responses.
- Identify opportunities for product and process improvement.
- Escalate risks or potential risks that may negatively impact good customer outcomes.
- Identify and record customer dissatisfaction, respond appropriately to achieve complaint resolution.
- Support other areas within Operations to meet operational performance if required.
- Meet defined individual and team performance targets to ensure delivery of key business and department objectives.
Your experience
- Minimum 6 months Customer Service experience (preferable).
- Previous Loans, Cards, and Motor experience desirable.
- Working to targets preferable but not essential.
- Previous experience of working in a customer contact/facing role essential; if no prior work experience, evidence of competencies required.
Interview Process
- A quick phone call with one of the team.
- Onsite interview.
- Meet the team you’ll work with daily.
Life at Lendable
- The opportunity to scale up one of the world’s most successful fintech companies.
- Best‑in‑class compensation, including equity.
- Work from home every Monday and Friday if you wish; on other days, those based in the UK come to our Shoreditch office in London to collaborate.
- Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks.
- We care for your well‑being, offering coverage for private health insurance.
- We’re an equal‑opportunity employer and are committed to making Lendable the most inclusive workspace.
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Referrals increase your chances of interviewing at Lendable by 2x.
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Customer Operations Executive - Chatham employer: Lendable
Contact Detail:
Lendable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive - Chatham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lendable. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky situations or customer complaints. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous customer service experience and any relevant skills you have. If you've worked with loans, cards, or motor services before, make sure to mention it. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Customer Operations Executive - Chatham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for at Lendable.
Showcase Your Communication Skills: Since you'll be interacting with customers via various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would engage with our customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved customer issues in the past or improved processes. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Lendable
✨Know Your Stuff
Before the interview, make sure you understand Lendable's services and values. Familiarise yourself with their customer service approach and how they aim to resolve queries efficiently. This will show that you're genuinely interested in the role and the company.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints. This will help you articulate your thought process during the interview and demonstrate your problem-solving skills.
✨Showcase Your Experience
Even if you don’t have direct experience in loans or cards, highlight any relevant customer service experience. Use specific examples to illustrate how you've successfully resolved customer issues in the past, focusing on your ability to meet targets and deliver quality outcomes.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, performance metrics, or opportunities for growth within the company. This shows your enthusiasm for the role and helps you gauge if Lendable is the right fit for you.