Lendable is seeking a Complaints Officer to investigate and resolve complex customer interactions. You will build relationships across teams to understand friction points and deliver fair, objective decisions.
The role requires knowledge of FCA regulation and DISP rules, strong letter writing, and the ability to manage a varied caseload with accuracy while maintaining thorough records. You will communicate with complainants by phone and in writing, contribute to product and process improvements,
#J-18808-LjbffrCustomer Complaints Resolution Specialist employer: Lendable
Lendable is an exceptional employer that champions innovation and flexibility, making it an ideal place for a Senior Kotlin/JVM Engineer to thrive. With a vibrant work culture that prioritises collaboration and personal growth, employees are encouraged to develop their skills while contributing to impactful financial products. The company's commitment to flexible working arrangements further enhances the work-life balance, making it a rewarding environment for those looking to make a difference in the fintech space.
