At a Glance
- Tasks: Manage and resolve customer complaints with a focus on excellent service.
- Company: Lendable, a leading fintech company dedicated to customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team committed to fostering positive customer interactions.
- Why this job: Make a real difference in customer experiences while developing your problem-solving skills.
- Qualifications: Experience in complaint resolution and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Lendable is looking for a Complaints Officer to manage and resolve complex customer interactions effectively. This role is crucial for ensuring that complaints are handled fairly, reflecting the company’s commitment to excellent customer service.
The ideal candidate will have:
- a strong background in complaint resolution within a regulated sector,
- excellent communication skills,
- a solid understanding of regulatory requirements.
Lendable values a proactive approach to problem-solving and aims to foster positive customer experiences.
Complaints Specialist – Fintech Customer Resolution employer: Lendable
Lendable is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those passionate about customer service in the fintech sector. With a focus on proactive problem-solving, employees are encouraged to grow their skills while contributing to meaningful customer interactions. Located in a dynamic environment, Lendable offers unique opportunities for career advancement and a commitment to maintaining a fair and inclusive workplace.
