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- Tasks: Investigate and resolve customer complaints while ensuring excellent service.
- Company: Join a dynamic FCA-regulated fintech company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on fairness and objectivity.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and experience in complaint resolution are essential.
The predicted salary is between 30000 - 40000 £ per year.
Lendable is seeking a Complaints Officer to investigate and resolve customer complaints effectively. The ideal candidate will have strong communication and analytical skills, experience in complaint resolution within a regulated environment, and an understanding of FCA regulations.
You will be responsible for maintaining excellent customer service while managing a varied complaint caseload. The role requires a flexible, professional approach to problem-solving and communication with customers, ensuring all resolutions are fair and objective, even during challenging situations.
Complaints Investigator — FCA-Regulated Fintech employer: Lendable
Contact Detail:
Lendable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator — FCA-Regulated Fintech
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Lendable or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on FCA regulations and complaint resolution strategies. We recommend practising common interview questions related to customer service and problem-solving to show you’re ready for anything.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've resolved complaints in the past, focusing on your thought process and the outcomes. This will demonstrate your ability to handle a varied caseload effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Investigator — FCA-Regulated Fintech
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your communication skills. We want to see how you can convey complex information clearly and effectively, especially since you'll be dealing with customer complaints.
Demonstrate Your Analytical Prowess: We love candidates who can think critically! Use your application to showcase any experience you have in analysing complaints and finding fair resolutions. This will show us that you understand the importance of a thorough investigation.
Know Your FCA Regulations: Since this role is within a regulated environment, it’s crucial to mention your understanding of FCA regulations. We’re looking for someone who can navigate these rules while maintaining excellent customer service.
Be Professional Yet Approachable: Your written application should reflect a balance of professionalism and approachability. We want to see that you can handle challenging situations with a flexible attitude while still being relatable to customers.
How to prepare for a job interview at Lendable
✨Know Your FCA Regulations
Make sure you brush up on FCA regulations before the interview. Understanding these rules will not only show your knowledge but also demonstrate your commitment to compliance, which is crucial for a role in a regulated environment like this.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in previous roles. Think about times when you resolved complaints or handled difficult situations. Clear and confident communication is key in this position, so practice articulating your experiences.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving analytically. You might be asked to walk through a hypothetical complaint scenario, so think about how you would gather information, assess the situation, and come to a fair resolution.
✨Emphasise Customer Service Excellence
Highlight your commitment to maintaining excellent customer service, even when dealing with complaints. Share specific instances where you turned a negative experience into a positive one, showcasing your ability to remain professional and empathetic under pressure.