Lendable in Chatham, Kent, is seeking a Team Lead for the frontline servicing division to coach and develop a team of approximately 10 front-line agents delivering exceptional service and support to customers. You will drive KPI achievement and foster continuous improvement across the team.
You will dedicate up to 30% of your time to process improvements and cross-functional collaboration with Product, Technology, and Operations to streamline workflows and enhance customer journeys.
#J-18808-Ljbffr
Frontline Customer Service Team Lead | Data‑Driven Coach in Chatham employer: Lendable
Lendable is an exceptional employer that champions innovation and flexibility, making it an ideal place for a Senior Kotlin/JVM Engineer to thrive. With a vibrant work culture that prioritises collaboration and personal growth, employees are encouraged to develop their skills while contributing to impactful financial products. The company's commitment to flexible working arrangements further enhances the work-life balance, making it a rewarding environment for those looking to make a difference in the fintech space.
