Lendable Ltd in Kent seeks a Team Lead for the frontline servicing division. You will lead, coach, and develop a team of roughly 10 agents, driving exceptional service and meeting KPIs while championing process improvements and regulatory compliance.
You’ll use data insights to drive automation and cross-functional collaboration to deliver strong customer outcomes. You will balance coaching with hands-on leadership, foster accountability, and ensure high-quality support for vulnerable customers,
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Customer Service Team Lead - Data-Driven Coach & Impact in Maidstone employer: Lendable Ltd
Lendable is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. As a Growth Leader in Direct Mail & CRM, you will have access to extensive employee growth opportunities, including hands-on data work and strategic leadership roles, all while being part of a team that values creativity and data-driven decision-making. With a focus on meaningful impact and a commitment to professional development, Lendable stands out as a rewarding place to advance your career.
