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- Tasks: Drive efficiencies and scale processes to enhance customer outcomes.
- Company: Join a leading fintech company with a focus on innovation.
- Benefits: Competitive pay, equity options, remote work flexibility, and health insurance.
- Why this job: Make a real impact by redesigning processes and leading a dynamic team.
- Qualifications: Experience in project management, strong analytics skills, and a passion for technology.
- Other info: Enjoy a collaborative office environment with great perks and career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Strategy & Operations Manager to take ownership of specific departments across the business, driving efficiencies, scaling processes, and delivering better outcomes for our customers. You will own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one - redesigning processes from first principles and using analytics to uncover insights that drive operational efficiency and enhance the customer experience. You will roll up your sleeves to deeply understand and improve day-to-day operations, while also leading and developing a team to support scalable growth. This is a high-impact, high-visibility role with exposure to Operations, Product, Engineering, Data Science and Compliance leadership. As you deliver impact within QA, you will have the opportunity to take on additional strategic projects across other departments.
What you’ll be doing:
- Review and evaluate current processes and ways of working, identifying areas for automation
- Interpret complex datasets to unlock insights that drive operational improvements and customer satisfaction
- Own end-to-end delivery of key strategic and operational initiatives in close partnership with cross-functional stakeholders
- Monitor and assess the success of implemented strategies and continuously identify areas for improvement
- Effectively manage a team within the Quality Assurance (QA) function
What we’re looking for:
- A proven track record of owning and leading complex projects in a fast-paced environment
- A highly lateral thinker with a willingness to challenge the status quo
- Strong hands-on analytics ability - comfortable pulling data yourself and using it to drive decisions (strong SQL required)
- Excellent stakeholder management and communication - able to influence cross-functionally and up to senior leadership
- Experience in people management and leading a team through change
- A deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scale
The interview process:
- A quick remote call with one of the hiring team and follow-up 15 minute cognitive assessment
- A remote call with the Director of Operational Oversight
- A 90 minute on-site interview and a 45 minute Cultural interview
- 30 minute remote sessions with the Head of Compliance, Chief Risk Officer, Chief Operating Officer and one of our UK Product Managing Directors
You will have the opportunity to scale up one of the world’s most successful fintech companies. Best-in-class compensation, including equity. You can work from home every Monday and Friday if you wish - on the other days we all come together in person to build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance. We are an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.
Strategy & Operations Manager - Department Owner in London employer: Lendable Ltd
Contact Detail:
Lendable Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Operations Manager - Department Owner in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your storytelling skills. Be ready to share specific examples of how you've driven efficiencies or improved processes in past roles. This will demonstrate your hands-on experience and analytical abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind and show your commitment to joining the team.
We think you need these skills to ace Strategy & Operations Manager - Department Owner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategy & Operations Manager role. Highlight your experience in driving efficiencies and leading complex projects, as this will show us you understand what we're looking for.
Show Off Your Analytical Skills: Since strong hands-on analytics ability is key, don’t shy away from showcasing your SQL skills. Include examples of how you've used data to drive decisions and improve operations in your previous roles.
Communicate Clearly: Effective communication is crucial, especially when influencing cross-functional teams. Use your application to demonstrate your stakeholder management skills and how you've successfully navigated complex environments.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lendable Ltd
✨Know Your Numbers
As a Strategy & Operations Manager, you'll need to demonstrate your strong hands-on analytics ability. Brush up on your SQL skills and be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of datasets you've interpreted and the insights you uncovered.
✨Showcase Your Leadership Style
Since this role involves managing a team, be ready to talk about your experience in people management. Share specific examples of how you've led teams through change and improved processes. Highlight your communication skills and how you've influenced stakeholders at various levels.
✨Challenge the Status Quo
This position requires a highly lateral thinker who isn't afraid to question existing processes. Prepare to discuss times when you've redesigned processes from first principles. Think about how you can apply innovative solutions to improve operational efficiency and enhance customer experience.
✨Understand the Company Culture
Familiarise yourself with the company's values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially regarding inclusivity and well-being. This will help you connect with the interviewers and show that you're a good fit for their team.
