# IT Support Lead* London* Full Time (Permanent)* Hybrid* ITApply for this role## About the roleA proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.**What you'll be doing*** Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance* Set strategic direction for IT, aligning team objectives to business needs and company growth goals* Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction* Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment* Develop and implement IT standards, knowledge base articles, and training resources* Drive continuous improvement of IT workflows, through automation and process optimisation* Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations* Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection* Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics* Support office and remote working technology needs and encourage a culture of innovation and accountability**What we’re looking for*** Minimum of 5+ years in IT Support/IT Systems/Service Desk environments* Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji* Experience in leading teams* Proven coaching abilities, with a track record of supporting high-performing, inclusive teams* Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations* Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals* Strong communication and stakeholder management skills* Understanding of security protocols and strategies for threat mitigation* Willingness to travel to office locations in Kent and London as needed**Nice to haves*** Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement* Knowledge of cloud platforms such as AWS and Google Cloud* Direct experience scaling IT functions in high-growth tech environments* Industry experience in fintech or financial services is a plus* Experience with network management and troubleshooting**Interview process*** A quick phone call with one of the team* Technical Interview* Team Interview + Meet the team you’ll work with daily* Culture Interview + Meet a member of the senior tech leadership.Apply for this role
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IT Support Lead in London employer: Lendable Ltd
Lendable is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. As a Growth Leader in Direct Mail & CRM, you will have access to extensive employee growth opportunities, including hands-on data work and strategic leadership roles, all while being part of a team that values creativity and data-driven decision-making. With a focus on meaningful impact and a commitment to professional development, Lendable stands out as a rewarding place to advance your career.
