At a Glance
- Tasks: Investigate and resolve credit card fraud and disputes, ensuring customer protection.
- Company: Join Lendable, a fast-growing fintech unicorn with a mission to revolutionise credit.
- Benefits: Enjoy competitive pay, equity options, and flexible remote work.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Make a real impact in financial crime prevention while developing your skills.
- Qualifications: Experience in credit card fraud or disputes is essential; strong communication skills are a must.
The predicted salary is between 40000 - 50000 £ per year.
As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products.
Key Responsibilities:
- End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines.
- Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment.
- Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster.
- Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment.
Your Experience & Skills:
- Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks.
- Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.
- Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.
- Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.
- Digitally savvy and eager to embrace automation and new technologies.
- Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements.
- Excellent written and verbal English communication skills.
Your Profile & Approach:
- Customer-Focused: Deeply committed to customer protection and delivering positive outcomes.
- Accountable: Takes personal ownership for every case and champions process enhancements.
- Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation.
- Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture.
- Maintains the highest standards of confidentiality, integrity, and compliance.
Interview Process:
- Initial call with the Talent team
- A 15 minute Cognitive Assessment
- An onsite Interview and assessment with the Fraud & Disputes Manager
- Interview with the Head of Fraud and Financial Crime
Fraud & Disputes Specialist in London employer: Lendable Ltd
Lendable is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets customer care. As a Fraud & Disputes Specialist, you'll enjoy best-in-class compensation, including equity, and the flexibility of a hybrid work model, allowing you to balance your professional and personal life effectively. With a strong focus on employee well-being, continuous learning, and a collaborative culture, Lendable empowers its team members to grow and thrive while making a meaningful impact in the fintech industry.
