Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the complaints department and optimise processes for better customer experiences.
- Company: A leading fintech company in London with a focus on innovation.
- Benefits: Flexible working, professional growth opportunities, and well-being support.
- Why this job: Make a real impact in a dynamic fintech environment while enhancing customer satisfaction.
- Qualifications: Experience in financial services, strong leadership skills, and operational excellence.
- Other info: Join a forward-thinking team dedicated to compliance and innovation.
The predicted salary is between 43200 - 72000 £ per year.
A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department. This pivotal role focuses on optimizing processes, managing compliance with FCA regulations, and enhancing customer experiences.
Candidates should possess significant experience within the financial services sector, strong leadership skills, and a track record of operational excellence. This position allows flexible working, offering opportunities for professional growth and well-being support.
Complaints Operations Leader | FCA Reg & AI-Driven Innovation in London employer: Lendable Ltd
Contact Detail:
Lendable Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Operations Leader | FCA Reg & AI-Driven Innovation in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for interviews by diving deep into the company's values and recent projects. Show them you’re not just another candidate; you’re genuinely excited about their mission and how you can contribute to optimising their complaints processes.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams or improved processes in previous roles. This will help you demonstrate your operational excellence and compliance management skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Operations Leader | FCA Reg & AI-Driven Innovation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the role of Complaints Operations Leader. Highlight your leadership experience and any relevant achievements in the financial services sector to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about optimising processes and enhancing customer experiences. Show us how your background makes you the perfect fit for this pivotal role.
Showcase Your Compliance Knowledge: Since compliance with FCA regulations is key, don’t forget to mention any specific experiences or knowledge you have in this area. We want to see that you understand the importance of regulatory frameworks in the fintech space.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Lendable Ltd
✨Know Your FCA Regulations
Make sure you brush up on the latest FCA regulations relevant to complaints management. Being able to discuss these confidently will show that you understand the compliance landscape and can lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate others and drive operational excellence, as this is crucial for the role.
✨Understand Customer Experience
Be ready to discuss strategies you've implemented to enhance customer experiences in previous roles. This could include process optimisations or innovative solutions that align with AI-driven initiatives.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to complaints management and their vision for the future. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
