At a Glance
- Tasks: Lead and empower a high-performing IT support team while resolving complex technical issues.
- Company: Join a fast-growing fintech company with a collaborative and inclusive culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Great career progression potential into an IT Manager role.
- Why this job: Shape the future of IT while making a real impact in a dynamic environment.
- Qualifications: 5+ years in IT support, team leadership experience, and strong troubleshooting skills.
The predicted salary is between 56700 - 69300 £ per year.
A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment. You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture. You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.
What you'll be doing:
- Support the Head of IT to lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance.
- Set strategic direction for IT, aligning team objectives to business needs and company growth goals.
- Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction.
- Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment.
- Develop and implement IT standards, knowledge base articles, and training resources.
- Drive continuous improvement of IT workflows, through automation and process optimisation.
- Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations.
- Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection.
- Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics.
- Support office and remote working technology needs and encourage a culture of innovation and accountability.
What we’re looking for:
- Minimum of 5+ years in IT Support/IT Systems/Service Desk environments.
- Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji.
- Experience in leading teams.
- Proven coaching abilities, with a track record of supporting high-performing, inclusive teams.
- Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations.
- Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals.
- Strong communication and stakeholder management skills.
- Understanding of security protocols and strategies for threat mitigation.
- Willingness to travel to office locations in Kent and London as needed.
Nice to haves:
- Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement.
- Knowledge of cloud platforms such as AWS and Google Cloud.
- Direct experience scaling IT functions in high-growth tech environments.
- Industry experience in fintech or financial services is a plus.
- Experience with network management and troubleshooting.
Interview process:
- A quick phone call with one of the team.
- Technical Interview.
- Team Interview + Meet the team you’ll work with daily.
- Culture Interview + Meet a member of the senior tech leadership.
IT Support Lead employer: Lendable Ltd
Lendable is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. As a Growth Leader in Direct Mail & CRM, you will have access to extensive employee growth opportunities, including hands-on data work and strategic leadership roles, all while being part of a team that values creativity and data-driven decision-making. With a focus on meaningful impact and a commitment to professional development, Lendable stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lendable Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lendable Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lendable Ltd!
✨Direct Apply to Lendable Ltd
Let's not forget to apply directly through the Lendable Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lendable Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lendable Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lendable Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
