At a Glance
- Tasks: Support and automate IT systems while troubleshooting tech issues for a dynamic team.
- Company: Join Lendable, a fast-growing fintech company on a mission to revolutionise credit.
- Benefits: Enjoy competitive pay, equity options, and flexible remote work.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a hyper-growth environment with innovative technology.
- Qualifications: 3+ years in IT support, problem-solving skills, and experience with ticketing systems.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for an IT Support Engineer that enjoys developing and automating our in-house IT systems, troubleshooting the office IT environment and administering the day-to-day IT related requests. This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people). We are looking for someone who has a genuine interest in solving end-user problems in a fast-paced 24/7 environment. You are naturally curious, and you are continuously seeking innovation and automation whilst dealing with a high volume of incoming requests. This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you.
- Be the first point of contact for our office staff with their IT issues
- An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction
- Provide direct support for Windows and MacOS, ensuring they are up-to-date and compliant with the IT standards
- Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment
- Onboarding of new joiners across multiple geographic locations and support with their technical needs
- Maintain and troubleshoot other office technical equipment, i.e. video conferencing equipment, network and other IT peripherals
- Improve and develop our systems with automations and scripting deployments
- Minimum of 3+ years experience in IT Support/Service desk support
- Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji
- Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk
- Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS
- A natural problem solver with a high level of attention to detail & excellent verbal and written communication
- A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
- Willingness to visit our office locations in Kent and London as required
- Have some scripting knowledge and/or experience (Bash or PowerShell)
- Industry-specific background knowledge, particularly in sectors like finance
- Experienced in network management and troubleshooting
- Experience/understanding security protocols and threat mitigation strategies to protect systems and data
- A quick phone call with one of the team
- Technical Interview
- In-person interview where you'll meet the team you’ll work with and a member of the senior tech leadership
Lendable is on a mission to build the world's best technology to help people get credit and save money. Founded in 2014, profitable since 2017, and a unicorn in 2021, we are backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan. We are loved by customers & employees with top reviews on Glassdoor and Trustpilot. So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.
Life at Lendable:- The opportunity to scale up one of the world’s most successful fintech companies
- Best-in-class compensation, including equity
- You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas
- Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday
- We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
- We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London
IT Support Engineer employer: Lendable Ltd
Lendable Ltd is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the fast-paced world of marketing. With a strong focus on employee growth and development, you will have ample opportunities to enhance your skills while working on exciting projects under the innovative Zable brand. Located in a vibrant area, our team enjoys a supportive environment that values creativity and teamwork, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lendable Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lendable Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lendable Ltd!
✨Direct Apply to Lendable Ltd
Let's not forget to apply directly through the Lendable Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lendable Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lendable Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lendable Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
