At a Glance
- Tasks: Lead the complaints department and ensure compliance with FCA DISP regulations.
- Company: Join Lendable Ltd, a forward-thinking company focused on customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Collaborate with diverse teams and leverage AI for innovative solutions.
- Why this job: Make a real difference in customer experiences while driving strategic initiatives.
- Qualifications: Experience in complaints management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Lendable Ltd is seeking a Head of Complaints to lead the complaints department across product lines and ensure FCA DISP compliance. Reporting to the Director of Complaints, Fraud and Financial Crime, you will drive strategic direction and foster a high-performance culture. You will leverage AI-enabled tooling to improve resolution speed, identify systemic issues, and deliver exceptional customer outcomes while partnering with Risk, Compliance and product teams.
We think you need these skills to ace Head of Complaints & Regulatory Excellence
Leadership Skills
FCA DISP Compliance
Strategic Direction
High-Performance Culture Development
AI-Enabled Tooling
Resolution Speed Improvement
Systemic Issue Identification
