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- Tasks: Lead a team managing credit card fraud and disputes, ensuring high-quality outcomes.
- Company: Join one of the world’s most successful fintech companies with a focus on innovation.
- Benefits: Best-in-class compensation, equity options, and private health insurance.
- Other info: Enjoy flexible remote work options and a fully stocked kitchen in the office.
- Why this job: Make a real impact in fraud prevention while developing your leadership skills.
- Qualifications: Experience in credit card fraud, disputes, and team leadership required.
The predicted salary is between 60000 - 80000 £ per year.
As the Card Fraud and Disputes Manager, you will lead a dedicated team responsible for managing fraud and disputes related to our credit card products. This includes:
- Investigating customer claims concerning unauthorised transactions, account takeover fraud, and scams.
- Resolving consumer dispute claims, investigating Section 75 claims, and processing Mastercard chargebacks.
You will motivate your team to excel and deliver high-quality outcomes, provide expert guidance on complex cases, ensure regulatory compliance, achieve fair customer outcomes, and optimise chargeback recovery rates. Additionally, you will set team targets, monitor performance, and offer coaching.
Your role will also involve driving operational enhancements and efficiencies through broad business collaboration and documented process improvements. You will provide regular updates on team performance, customer resolution speed, operational challenges, key risks, and fraud trends to senior management.
Your experience:
- In-depth knowledge of credit card fraud typologies, disputes, and chargebacks.
- Familiarity with industry-standard approaches to credit card fraud and disputes.
- Proven experience leading teams, preferably within a fraud or disputes context.
- Experience in implementing new fraud or disputes processes.
Your profile:
- Excellent written and verbal English communication.
- Great organisation skills, comfortable with working in a fast-paced environment.
- Hands-on approach, staying close to process detail and case outcomes.
- Effective at coaching and enhancing performance.
- Well-connected within the industry and knowledgeable about current fraud trends.
The interview process:
- An introductory call with a member of the Talent Team.
- A remote video interview with the Head of Fraud & Financial Crime.
- Final round interviews in-office with a Card Product Manager and the Director of Operations Strategy.
The opportunity to scale up one of the world’s most successful fintech companies. Best-in-class compensation, including equity. You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance. We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.
Fraud and Disputes Manager (Cards) employer: Lendable Ltd
Contact Detail:
Lendable Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud and Disputes Manager (Cards)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions related to fraud and disputes management, and think about how your experience aligns with the role. Practising your responses will help you feel more confident when it’s showtime.
✨Tip Number 3
Show off your expertise! During interviews, share specific examples of how you've tackled fraud cases or improved processes in the past. This will demonstrate your hands-on approach and problem-solving skills, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Fraud and Disputes Manager (Cards)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Fraud and Disputes Manager. Highlight your experience with credit card fraud, disputes, and chargebacks. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud management and how your leadership experience can benefit our team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lendable Ltd
✨Know Your Fraud Stuff
Make sure you brush up on the latest credit card fraud typologies and disputes. Being able to discuss specific cases or trends will show that you're not just familiar with the basics, but that you’re genuinely engaged with the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a fraud or disputes context. Highlight your coaching techniques and how you’ve motivated your team to achieve targets and improve performance.
✨Be Process Savvy
Familiarise yourself with the processes related to chargebacks and consumer dispute claims. Be ready to discuss any improvements you've implemented in previous roles and how they enhanced operational efficiency.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to explain complex concepts in simple terms, as you may need to do this with both your team and senior management.