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- Tasks: Assist customers with loan inquiries and ensure satisfaction throughout their journey.
- Company: Join one of the world's most successful fintech companies, Lendable.
- Benefits: Work from home options, competitive pay, and private health insurance.
- Why this job: Be part of a supportive team culture while making a real impact on customer experiences.
- Qualifications: Strong communication skills and a customer-first mindset; previous experience is a plus.
- Other info: Flexible weekend hours and potential for permanent role based on performance.
The predicted salary is between 10000 - 11000 £ per year.
* Chatham, UK* Full Time (Permanent)* 10-11k* Customer Operations## About the roleThe Customer Service team plays a crucial role in assisting customers with their Loan, Card, and Motor inquiries from application to completion. As the first point of contact, you’ll be pivotal in resolving queries and ensuring customer satisfaction throughout their journey.In this position, you\’ll report directly to the Team Lead and will be responsible for reviewing customer applications. We\’re seeking a dedicated individual who can leverage their skills to consistently meet quality standards whilst adhering to processes that lead to positive customer outcomes.This role offers a weekend work schedule within a structured framework, making it ideal for someone who thrives in a working from home environment and enjoys being part of a team. If you\’re passionate about delivering exceptional customer service, we want to hear from you!* **Salary Range:** £10,800 – £11,200* **Working Hours:** 16 hours per week on Saturdays and Sundays + 8 hours across each day between 8 am – 8 pm (For eg 8am-5pm, 9am-6pm, 10am-7pm)* **Work from Home Environment:** + **Fully remote (however you will need to be available for training in office Monday – Friday for up to 10 days)** + **Fixed term contract for 9 months with potential to be permanent based on performance and role availability*** **Holidays: You will receive 90 hours of annual leave*** **Training:** Training will be 2 weeks long and held in our London or Chatham office depending on your location. The training times will be 9.30 am – 5.30 pm. Please note that you will be paid for your time in training.**Your Profile*** Strong communication skills.* Excellent problem-solving abilities and a customer-first mindset.* Ability to work efficiently in a fast-paced environment.* Highly efficient in working across multiple different cases and systems* Strong computer literacy* Previous experience in customer support or a related field is a plus.**What You’ll Be Doing*** **Engagement**: Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.* **Verification**: Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.* **Customer-Centric Approach**: Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly.* **Process Improvement**: Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team.* **Quality Assurance**: Deliver tailored and meaningful responses to customers, using Lendable\’s quality assurance scorecard to maintain high standards.* **Complaint Resolution**: Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.* **Performance Targets**: Achieve individual and team performance targets to contribute to key business and departmental objectives.**Interview process*** Application and completion of application questions* An intro call with a member of the Talent Team* Role-specific interview and assessment## Compensation**£10,000 – £11,000 per year*** The opportunity to scale up one of the **world’s most successful** fintech companies* **Best-in-class** compensation, including equity* You can work from home **every Monday and Friday** if you wish – on the other days we all come together IRL to be together, build and exchange ideas* Enjoy a **fully stocked kitchen** with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday* We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to **private health insurance*** We\’re an **equal opportunity employer** and are looking to make Lendable the most inclusive and open workspace in London #J-18808-Ljbffr
Customer Operations Executive (Part time - UK Loans) employer: Lendable Ltd
Contact Detail:
Lendable Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive (Part time - UK Loans)
✨Tip Number 1
Familiarise yourself with the loan application process and common customer queries. Understanding the typical challenges customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively resolved customer issues in the past. Be ready to provide specific examples that highlight your customer-first mindset.
✨Tip Number 3
Research StudySmarter and our commitment to customer satisfaction. Being knowledgeable about our values and processes will allow you to align your answers with what we prioritise in our team.
✨Tip Number 4
Prepare for the role-specific interview by practising common assessment scenarios related to customer service. This will help you feel more confident in demonstrating your ability to meet performance targets and maintain quality standards.
We think you need these skills to ace Customer Operations Executive (Part time - UK Loans)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Use keywords from the job description, such as 'customer-centric approach' and 'quality assurance', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've resolved customer queries in the past and how you can contribute to the team.
Prepare for Application Questions: Anticipate the application questions and prepare thoughtful responses. Focus on your communication skills and experiences that align with the responsibilities outlined in the job description, such as engagement and complaint resolution.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer operations.
How to prepare for a job interview at Lendable Ltd
✨Showcase Your Communication Skills
As a Customer Operations Executive, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from your past experiences where you successfully resolved customer queries.
✨Highlight Problem-Solving Abilities
The role requires excellent problem-solving skills. Think of specific instances where you've tackled challenges in a customer service setting. Discuss how you approached the issue and what the outcome was, showcasing your customer-first mindset.
✨Familiarise Yourself with Loan Processes
Understanding the loan application process will give you an edge. Research common inquiries and issues customers face when applying for loans. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Prepare for Role-Specific Questions
Expect questions that assess your ability to meet performance targets and maintain quality standards. Prepare to discuss how you would handle multiple cases simultaneously and suggest improvements based on customer feedback, demonstrating your proactive approach.