Operations Data Analyst (Special Projects) in City of Westminster

Overview to make decisions that drive a material impact on the direction and success of Lendable from day 1. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting.

What You'll Do

• Automation & AI Engineering — Use Python and LLM APIs (e.g. OpenAI) to design and deploy automation that replaces manual CS/FS processes. Build prototypes, test with real operations data, and scale the successful ones into production workflows. Partner with PMs and engineers to operationalise AI-driven solutions across Operations.
• Demand Analytics & Strategy — Analyse key operations demand drivers (contact per customer, reason drivers, seasonality, servicing behaviour). Identify levers to reduce avoidable demand and improve customer outcomes. Build analytical models that drive decision-making around cost optimisation and resourcing.
• KPI & Funnel Intelligence — Build clear, robust KPI frameworks and funnel views across customer journeys. Translate data into commercial insight, operational efficiency recommendations, and productivity tracking. Create metrics that scale across new geographies, products, and teams.
• Work With Senior Leadership — Work directly with Ops Directors, Heads of CS/FS/Fraud/Complaints, and the COO on strategic initiatives. Turn raw data into narrative-driven recommendations that are simple, actionable, and commercially grounded. Own analytics for high-impact projects end-to-end.

What We're Looking For

• Must-Have Skills

• 1-3 years of hands-on experience using Python in a professional setting.
• Highly numerate with strong analytical reasoning.
• Ability to independently structure analysis, build prototypes, and deliver insights.
• Experience communicating data-driven recommendations to non-technical business stakeholders.

• Experience with dbt or modern data stacks.
• Familiarity with LLMs, APIs, or interest in building AI automation.
• Exposure to product, strategy, or operations environments.
• Thrives in fast-paced, ambiguous environments. Comfortable wearing multiple hats: Analyst, Data Scientist, AI Engineer, PM.
• Highly motivated, entrepreneurial mindset, and excited by building the strongest operating model in fintech.

Why Join

• Work on high-visibility, high-impact projects that directly shape the future of Lendable's operations.
• Build automation and analytics used daily by hundreds of agents and thousands of customers.
• Collaborate with a small, sharp, and ambitious team that moves fast.
• Real ownership: if you build it, you'll see it shipped and scaled.

Life at Lendable

• The opportunity to scale up one of the world's most successful fintech companies.
• Best-in-class compensation, including equity.
• You can work from home every Monday and Friday if you wish — on other days, UK-based staff meet IRL at our Shoreditch office in London.
• Fully stocked kitchen with breakfast, lunch, snacks, and drinks in the office Tuesday–Thursday.
• Private health insurance and well-being coverage.
• We are an equal-opportunity employer and strive to be an inclusive and open workspace in London.

About Lendable — Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: one of the UK's newest unicorns with a team of just over 600 people. We're growing fast, and there's a lot more to do: we're going after the UK and US markets. You are trusted.