At a Glance
- Tasks: Provide excellent customer service and manage patient enquiries in a busy GP practice.
- Company: Friendly GP practice with a supportive team environment.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference.
- Other info: Great opportunity for career growth and personal development.
- Why this job: Join a dynamic team and enhance your communication skills while helping others.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24000 - 36000 € per year.
Job Title: Receptionist Responsible to: Practice Manager Accountable to: Practice Partnership Job Summary The practice is seeking someone who is an excellent communicator, reliable and able to work on their own initiative. A degree of flexibility is also highly sought after to enable the successful post-holder to provide extra hours to cover for sickness and holiday periods. The receptionist role represents a great opportunity for those with great administrative skills, who enjoy working within the busy environment of a GP practice. Main Responsibilities Ensure that patients and visitors enquiries are handled courteously, efficiently and confidentially Ensure all visitors are asked to sign in & out of visitors book.
Ensure deliveries that are signed for by reception are given to the appropriate person. Answer incoming calls in a friendly, polite and professional manner and redirect to other personnel as appropriate. Take telephone messages, appointments details and home visit requests accurately and efficiently and enter details on to computer system as appropriate Remind doctors of outstanding telephone calls or visits, as appropriate Relay test results to patients, once verified by GP Handle patients verbal complaints initially, seeking advice from Lead Receptionist or referring to Practice Manager as appropriate Check email / tasks / workflows regularly and respond as appropriate Be aware of charges for certificates/claim forms, medical examinations and advise patients when necessary of charges. Be conversant and deal with procedure for new patients wishing to register with the practice/registering for Online Patient Access.
Ensure start of day/end of day checklists are completed Ensure that outstanding matters and information are handed over to colleagues at end of shift/day Attend and participate in Reception, Staff meetings and other meetings as required Be fully conversant with reception procedures/protocols and developments Ensure that scanning of documents and mail are undertaken efficiently and promptly. Ensure external/internal mail is given to admin team for processing. Assist with sending out of patient recall letters and other similar correspondence, using email when possible. File patient medical records appropriately.
Ensure that reception area and waiting room are clean and tidy. That there is an adequate supply of stationery and forms on reception - these are requested to be printed at Harrietsham. Ensure that noticeboards are kept up to date and that appropriate literature is displayed. Contribute to a safe working environment Assist with mentoring/training of new reception staff To be smart, polite and courteous at all times To maintain strict confidentiality Any other ad hoc duties as required.
Appraisal/Training: Participate in appraisal process and follow-up any learning outcomes Attend any courses/training events as deemed necessary by Practice Manager The successful post-holder will need to demonstrate: Excellent communication skills both verbal and written Ability to work using own initiative Good customer service skills Flexible approach to supporting the team
Receptionist in Medway employer: Len Valley Practice
Join our dynamic GP practice as a Receptionist, where you will be part of a supportive team dedicated to providing exceptional patient care. We pride ourselves on fostering a collaborative work culture that values flexibility and personal growth, offering opportunities for training and development in a busy yet rewarding environment. With a focus on excellent communication and customer service, you'll play a vital role in ensuring our patients feel welcomed and cared for.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Medway
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions. Think about how you would handle patient complaints or manage busy phone lines. Practising your answers can boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that highlight your communication and administrative skills. Whether it’s a project you managed or a time you went above and beyond for a customer, these stories can make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Medway
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about communication, make sure your application highlights your verbal and written skills. Use clear and friendly language to show us you can connect with patients and visitors just like you would in person.
Be Reliable and Flexible:We’re looking for someone who can step up when needed, so mention any experience you have with flexible working hours or covering for colleagues. This shows us you’re ready to jump in when the team needs you!
Demonstrate Your Administrative Skills:The receptionist role requires great admin skills, so don’t hold back! Share examples of how you've managed tasks efficiently, whether it’s handling calls, managing appointments, or keeping records organised. We want to see how you can keep our practice running smoothly.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on board as soon as possible!
How to prepare for a job interview at Len Valley Practice
✨Show Off Your Communication Skills
As a receptionist, communication is key! Make sure to practice clear and concise responses to common interview questions. Think about how you can demonstrate your ability to handle enquiries courteously and efficiently during the interview.
✨Demonstrate Your Initiative
Employers love candidates who can work independently. Prepare examples from your past experiences where you took the initiative to solve a problem or improve a process. This will show that you can handle the responsibilities of the role without constant supervision.
✨Be Ready for Role-Play Scenarios
You might be asked to role-play a situation, like handling a patient complaint or answering a phone call. Practise these scenarios with a friend beforehand so you can respond confidently and professionally during the interview.
✨Flexibility is Key
Since the job requires flexibility, be prepared to discuss your availability and willingness to cover shifts. Highlight any previous experience where you adapted to changing circumstances, as this will reassure the interviewer of your commitment to the team.
