Pharmacy Technician in Maidstone

We are looking for a motivated and organised Pharmacy Technician to join our friendly, forward-thinking team at Len Valley Practice. This is a fantastic opportunity to play a key role in supporting safe, effective and efficient prescribing across the practice, working closely with our Clinical Pharmacist, Dispensary Lead and wider clinical team.

In this varied and rewarding role, you will be involved in medicines reconciliation, repeat prescribing systems, medication audits and patient queries, helping to improve prescribing safety, quality and cost-effectiveness. You will also support the training and development of prescription clerks and dispensary staff, contributing to a culture of learning and continuous improvement.

Len Valley Practice is a supportive, community-focused surgery where teamwork, professional development and high-quality patient care sit at the heart of everything we do. If you are passionate about medicines optimisation and want to make a real difference to patient outcomes while developing your skills within primary care, we would love to hear from you.

As our Pharmacy Technician, you will play a key part in supporting safe and efficient medicines management across the practice. You will work closely with the Clinical Pharmacist and dispensary team to support repeat prescribing processes, medicines reconciliation and day-to-day medication queries from both patients and staff.

You will help improve prescribing safety and quality by contributing to audits, supporting medication reviews and identifying opportunities for more effective and cost-conscious prescribing. A core part of the role will be supporting and developing our prescription clerks and dispensary staff, helping to build confidence, consistency and good practice across the team.

You will also contribute to improving systems and ways of working, helping to streamline processes, reduce risk and ensure patients receive timely, accurate and high-quality pharmaceutical support. This is a varied role offering the opportunity to make a real impact on patient care while working as part of a supportive and collaborative primary care team.

Len Valley Practice is a friendly forward thinking GP surgery based in the historic village of Lenham Kent caring for just over ten thousand patients across Lenham and Harrietsham. The practice is led by five GP partners supported by salaried GPs, GP registrars, a strong nursing team, healthcare assistants, pharmacists, physiotherapy and paramedic practitioners as well as skilled administrative and dispensary staff.

We provide a wide range of primary care services including long term condition management, immunisations, maternity and family planning, minor surgery, health screening and treatment of illness or injury. Rated Good by the Care Quality Commission, the practice is committed to delivering safe effective and patient centred care.

We pride ourselves on being an approachable, supportive and community focused organisation with a strong emphasis on teamwork, professional development and delivering high quality care for all.

Hours: Up to 37.5 hours per week Full time
Contract: Permanent
Reports to: Practice Manager
Accountable to: Partners of Len Valley Practice

To work with the Dispensary Lead, Prescription Clerks and the practice-based Clinical Pharmacist to ensure the delivery of safe, effective and efficient repeat prescribing systems. The post holder will support medicines optimisation, respond to medication queries and contribute to improving prescribing safety, quality and cost-effectiveness.

The role will also support the training and development of prescription clerks and dispensary staff, including up to NVQ Level 2 and pre-registration technician level.

• Undertake medicines reconciliation in line with practice protocols and update patient records accordingly.
• Support the achievement of prescribing-related Quality and Outcomes Framework targets.
• Work with the Clinical Pharmacist and Lead Dispenser to review and develop repeat prescribing systems, protocols and SOPs.
• Provide advice to GPs, staff and patients on prescribing changes to improve safety, quality and value for money.
• Participate in medication audits and quality improvement activity.
• Assist with monitoring and management of prescribing budgets and liaise with the local medicines management team.
• Prepare evidence-based resources to support safe, effective and cost-efficient prescribing.
• Support medication reviews and provide patient information to promote medicine awareness.
• Take a proactive approach to prescription safety, identifying risks and recommending improvements.
• Respond professionally to medication queries, escalating appropriately in line with practice policy.
• Support safe sourcing and management of medicines.
• Assist with claims for personally administered drugs.
• Support recall processes for medication reviews, including patients on monitored dosage systems, ensuring appropriate coding and prescription issuing.
• Organise and manage own workload to meet deadlines.

• Take messages and pass on information appropriately.
• Undertake accurate data entry and record keeping in line with practice procedures.
• Initiate and respond to requests from patients, colleagues and external healthcare professionals.
• Maintain tidy, safe working areas.
• Promote a positive, patient-focused culture.
• Contribute to a supportive and collaborative team environment.
• Undertake other duties appropriate to the role as required.

The post holder will communicate effectively with colleagues, patients and carers, adapting communication methods to meet individual needs.

The post holder will support a safe working environment by following practice Health & Safety and Infection Control policies, identifying and managing risks appropriately, using training to maintain up-to-date knowledge and skills, maintaining clean, safe work areas and reporting hazards promptly, and participating in required health and safety and infection control training.

The post holder will respect patient and organisational confidentiality at all times, ensuring that information is shared only with authorised individuals and in line with data protection and confidentiality policies.

The post holder will promote equality and respect the rights, dignity and diversity of patients, carers and colleagues, acting in a non-judgemental and inclusive manner at all times.

The post holder will participate in annual appraisal and performance review, take responsibility for personal development and learning, and support and share knowledge with colleagues undertaking similar work.

The post holder will contribute to continuous improvement and quality within the practice, take responsibility for own actions and performance, work effectively with colleagues and external partners to meet patient needs, and manage time and workload effectively.

This job description is not exhaustive and may be reviewed in line with service needs and organisational change.

• Experience working with prescriptions and medicines in a healthcare setting.
• Experience of medicines reconciliation and updating patient records.
• Experience responding to medication-related queries from patients or staff.
• Experience working within protocols, SOPs or clinical procedures.
• Experience contributing to or supporting medication audits or quality improvement.
• Experience working in a GP practice or primary care setting.
• Experience supporting or delivering training to colleagues.
• Experience working with repeat prescribing systems.

Registered Pharmacy Technician with the General Pharmaceutical Council.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.