This Clinical Administrator post sits in the clinical administration team at Len Valley Practice, a GP surgery serving about ten thousand patients. The work centres on reviewing and coding hospital letters and test results, updating patient records, and sending items to the right clinician or escalating safeguarding and complex matters. Core hours run 08:00 to 17:30, with shift length and pattern open to discussion. Previous administrative experience is essential.
What the job involves
- Process incoming clinical and internal correspondence, including hospital letters, reports and emails, and file it in patient records
- Review and read code clinical correspondence before forwarding it to clinicians
- Code diagnoses, procedures and investigations accurately
- Refer complex or high-risk documents, including safeguarding issues, to the relevant clinician
- Manage incoming test results, redirect unmatched pathology, and process screening and monitoring results
- Summarise new patient records, both manual and GP2GP
- Process registrations, transfers and out-of-area notifications
- Process Out of Hours reports and other external communications
- Monitor the practice email inbox and flag urgent queries promptly
- Open, scan, distribute and file post, and manage photocopying and record requests
- Provide administrative cover for other team members when needed
- Assist with training and mentoring new staff
Qualifications
- Educated to GCSE level or equivalent
Experience
- Previous experience in an administrative role
- Experience using computerised systems and Microsoft Office
Skills & knowledge
- Excellent attention to detail and accuracy
- Working well under pressure
Checks & eligibility
- Disclosure of relevant criminal convictions under the Rehabilitation of Offenders Act exceptions
Nice to have
- Knowledge of clinical terminology
- Previous experience working in a GP practice or primary care setting
What’s offered
- Flexibility around shift length and working pattern, open to discussion
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