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- Tasks: Manage technician schedules and respond to customer inquiries in a fast-paced environment.
- Company: Join Len the Plumber, a leading plumbing service known for excellent customer care.
- Benefits: Enjoy competitive pay, healthcare plans, 401(k) matching, and paid time off.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Requires 2 years of dispatch experience and strong communication skills.
- Other info: Onsite role in Horsham, PA with a supportive training environment.
Career Opportunities with Len the Plumber
Careers with Len the Plumber
Current job opportunities are posted here as they become available.
JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!
Hourly position – onsite role in our Horsham, PA Branch location
If you have experience in dispatching and possess a positive and enthusiastic approach to customer service, we would like to speak with you. You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Jamesburg, NJ location!
Essential Job Functions:
- Maintain the service technician schedules and dispatches technicians as service calls are completed
- Schedule technicians return trips with customers to complete jobs after the arrival of parts
- Maintain on-call schedule for service technicians and after-hours service procedures
- Enter service calls, schedule calls, and generates call debriefing with technicians daily
- Maintain customer database, ensuring complete, accurate, and updated entry of information
- Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
- Respond to service technicians requests online and by phone
- Schedule follow-up preventative maintenance service appointments
- Review and complete service work orders for accuracy
- Prepares invoices and timecards for processing
- Participate in all company-sponsored training classes
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
Qualifications:
- Minimum 2 years of experience in related industry dispatch and coordination.
Plumbing/HVAC or similar industry preferred. - Geographical knowledge of service area and/or map reading skills.
- Advanced communication and customer service skills.
- Experience in using Microsoft Word and Excel.
- Must be detail oriented, have great follow-up, and can multi-task
Experience/Education:
- High School Diploma or equivalent required Associates preferred
Compensation:
$20.00/hr – $24.00/hr
Schedule:
Monday- Friday and rotating Saturdays
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Employee Assistance Program (EAP)
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
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Dispatcher - Plumbing employer: Len the Plumber
Contact Detail:
Len the Plumber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher - Plumbing
✨Tip Number 1
Familiarise yourself with the plumbing and HVAC industry. Understanding the basics of these fields will not only help you in dispatching but also in communicating effectively with technicians and customers.
✨Tip Number 2
Brush up on your geographical knowledge of the service area. Being able to quickly identify locations and routes will make you a more efficient dispatcher and show your potential employer that you're proactive.
✨Tip Number 3
Practice your multitasking skills in a fast-paced environment. You might want to simulate a busy dispatch scenario with friends or family to get comfortable managing multiple tasks at once.
✨Tip Number 4
Enhance your conflict resolution skills. Consider role-playing different customer service scenarios to prepare for handling inquiries and complaints effectively, which is crucial for this role.
We think you need these skills to ace Dispatcher - Plumbing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching and customer service. Use specific examples that demonstrate your ability to multi-task and manage schedules effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in the plumbing or HVAC industry, and how your skills align with the job requirements.
Highlight Communication Skills: Since advanced communication skills are crucial for this position, provide examples in your application of how you've successfully resolved conflicts or addressed customer inquiries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Dispatcher role.
How to prepare for a job interview at Len the Plumber
✨Showcase Your Dispatch Experience
Make sure to highlight your previous experience in dispatching, especially in plumbing or HVAC. Be ready to discuss specific scenarios where you successfully managed schedules and resolved conflicts.
✨Demonstrate Customer Service Skills
Since this role is customer service-focused, prepare examples of how you've handled customer inquiries and complaints in the past. Emphasise your ability to communicate clearly and effectively.
✨Familiarise Yourself with the Area
Having geographical knowledge of the service area is crucial. Brush up on maps and local landmarks so you can confidently discuss how you would navigate the area for efficient dispatching.
✨Prepare for Multi-tasking Scenarios
Expect questions about how you handle multiple tasks in a fast-paced environment. Think of examples that demonstrate your ability to prioritise and manage time effectively while maintaining attention to detail.
