Role Purpose
To manage customer billing and reporting accurately and on time, represent the business professionally in client communications, and work closely with Service Operations to ensure services, costs and charges are correctly recorded in Waste Logics.
Key Responsibilities
• Prepare and process a high volume of customer invoices in Waste Logics, including a significant number of Tier 1 accounts.
• Act as a key contact for clients, responding to billing queries and providing professional updates.
• Liaise closely with the Service Operations team to resolve billing issues, obtain missing information and ensure services are accurately recorded.
• Check tickets, Waste Logics IDs, rates, customer details and supporting documents before raising invoices.
• Follow up with clients and internal teams to resolve missing or incorrect information.
• Ensure billing and internal reports are accurate, complete and submitted within strict deadlines.
• Prepare detailed client reports and other agreed reports.
• Maintain and review billing margins, investigate discrepancies between costs, rates and revenue, and work with relevant teams to resolve them.
• Handle invoice queries and provide clients with copies of invoices and supporting information.
• Prepare and issue statements, complete billing checks and produce month-end reports.
• Manage client portal operations, including client access and support with portal queries.
• Maintain accurate, well-organised client, billing and document records.
Monthly Reporting Duties
• Prepare and submit the required End of Month (EOM) reports within agreed deadlines.
• Produce and send client data reports, ensuring the information is complete and accurate.
• Coordinate with relevant internal teams to r...
Billing Operations Assistant in London employer: LEMONCLOUD RECRUITMENT
As the UK's leading supplier of high-quality timber doors and accessories, our client offers a vibrant work culture that prioritises exceptional customer service and employee development. Located in Farnham, this role not only provides comprehensive product training but also fosters career growth opportunities, ensuring that every Sales Advisor becomes a true door expert. With benefits like company events, a pension scheme, and a cycle to work initiative, this is an excellent employer for those seeking a meaningful and rewarding career.
